Desktop Support Engineer

Chandrashekhar N Impal

E-mail ID – ***********.*****@*****.*** Cell No. - 982*******

CAREER OBJECTIVE

To enhance my working capabilities, professional skills, business efficiencies and to serve the organization in best possible way with sheer determination and commitment.

EXPERIENCE

CMS IT Services Pvt. Ltd : May 2013 – SEP 2016 (Site: CITIBANK N.A)

NTT DATA PVT LTD : SEP 2016 to Current date

Worked for CMS IT Services Pvt Ltd, the one of the largest growing IT resource company. Currently deputed as “Desktop Support Engineer L2” through NTT DATA PVT LTD on Citibank FIFC, BKC site - the Head quarter of Citibank in India.

RESPONSIBILITIES :

All desktops, Laptops installations and troubleshooting.

Enterprise mail activation on I-PAD, I-Phone and Android 4.5 OS

Attending LAN related calls, analyzing the faults through root-cause analysis and suggesting technical solutions for overcoming the same.

Solving the technical issues regarding all the Software Applications and their requirements.

Work with all support levels to resolve issues from end users.

Build, deploy, and maintain the Windows OS and applications (XP & WIN 7).

Updating windows patches and antivirus on all desktops and laptops.

Installation and troubleshooting on Remote Access, VPN (Juniper)

Maintain vendor contacts and relationships to ensure timely and effective resolution of problems/failures.

Handling the installation and commissioning of Networking Equipment - Switches, Routers, Computer hardware devices and software, ensuring maximum uptime.

Coordinating installations, replacements and upgrades of network equipment with operations staff, technical support staff and departmental users.

PRINTER

Printer & scanner installation and troubleshooting.

Installation & configuration of LaserJet, Desk Jet and Network printers.

Installing IP printer.

Troubleshooting Printer issues.

PROJECTS UNDERTAKEN :

WINDOWS 7 MIGRATION PROJECT

Application testing on VDI and user systems.

Follow ups with Application Tech and Support team.

Coordinating with business & for transmitting requirement.

BLACKBERRY 10 MIGRATION PROJECT

Blackberry enterprise mail activation on BB passport.

Follow ups with BB support team to crate account.

Follow ups with Application Tech and Support team.

OUTLOOK 2010 CRM PROJECT 2016

Coordinating with CRM users for convenient time to upgrade CRM from 2011 to 2016.

Uninstall old 2011 CRM from control panel.

installation and configuration of new CRM 2016 for 300 users in 7 days.

DCFC & VENDOR CO-ORDINATION

To implement, co-ordinate CHANGE CONTROLS for SERVERS and NETWORK equipment.

Managing Routers and Switches at Client end. Troubleshooting LAN network related issues.

Logging On-Call Support calls with vendor for Routers and Switches and coordinating.

Problem diagnosis escalation, root cause analysis and reporting.

Logging call with IBM /Lenovo, HP for not working of assets i.e. Desktops and laptops.

Maintain the records of all the necessary documents.

PROFESSIONAL QUALIFICATIONS

Completed JCHNPP (Hardware & Network) in Feb 2008 with First Class.

Bachelor’s Degree in Science(Chemistry) from Pune University in May 2006 with 59 %

PERSONAL DETAILS

Place : Vasind

Gender : Male

Marital Status : married

Nationality : Indian

Languages Known : English, Hindi, and Marathi.

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