Customer Service Manager

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

CJ

CASSANDRA JIMENEZ

*******.*********@*****.***

Warehouse Manager with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials. Mentoring and training

Verbal and written communication

Manufacturing and warehouse procedures

Shipping and receiving

Scheduling

Inventory tracking

Employee development and management

Flexible schedule

Customer service-oriented

WarehouseCurrent Manager / Fast Track - Cincinnati, OH 04/2013 - Resolved employee conflicts in the most efficient manner and while following all company protocols. Oversaw more than $500,000 in inventory and supervised 25 employees in a warehouse for an Auction Company.

Managed day-to-day shipping and receiving, typically overseeing more than 10 truck loads in a 24-hour period. Evaluated operational records and made scheduling adjustments to maximize efficiency. Forecasted manpower requirements based on daily workload and company targets. Barista / Starbucks - Newport, KY 06/2011 - 01/2013 Maintained calm demeanor during high-volume periods and special events. Greeted and connected with every customer, recommending drinks and pastries. Adhered to recipe and presentation standards for specialty coffee drinks. Correctly followed all health, safety and sanitation guidelines. Greeted guests with a pleasant smile and superior customer service. Maintained clean and organized workspace, enabling coworkers to locate resources and product. Cleaned equipment, disposed of waste, closed registers and carried out other closing duties. Holmes High School - Covington, KY 2008

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