IT Helpdesk

MAHMOUD ABD ELSATTAR

E-Mail: **************@*****.***

Phone: +201*********

System Administrator

IT Help Desk ~ Technical Support Supervisor

An experienced and energetic System Administrator, Help Desk, Computer Instructor, Electronics and Computer Repairing specialist, Technical Support Supervisor, Project Coordinator and vice branch manager with a measured and progressive career pattern plus Strong Excel and Presentation Skills.

PROFILE SUMMARY

A MCSA certified & CCNA professional with over 7 years of cross-functional & diverse experience in IT Technical Support, IT System & Network Administration, Project Coordination, Installation & Configuration, IT Help Desk, and Team Management

project coordinator between our branch and three government directorate

supervise technical support team to achieve accurate company goals and deliver excellent service for 25 supply office and 47 healthcare units

Diagnose and repair PCs, Laptop, Printers, Scanners, TVs and Monitors (Hardware/Software)

Manage and implement LAN/WAN Networks, Active Directory, DHCP server and Exchange server

Possess knowledge of Networks and data security, Users Privileges, backup and data recovery

Possess knowledge of Windows XP/Vista/7/8, windows server 2003/2008, ERP, Payroll, CCTV.

Team-based management style coupled with the zeal to drive visions into reality

CORE COMPETENCIES

~IT Project Coordination ~Troubleshooting & maintenance ~MCITP & MCSA & CCNA

~Network Management ~Installation & Configuration ~Server OS, AD & Exchange Server

~Team Management ~Presentation & EXCEL Skills ~Reporting & Documentation

ORGANISATIONAL EXPERIENCE

Infinity For computers and Electronics Jan’17-Present

Maintenance Coordinator

Key Result Areas:

Welcome customers and receive their devices and take all contacts data.

Troubleshooting PCs, laptop, printers, monitors, TVs, networks and electronic devices.

Install and configure client and server operating systems (XP, 7, 8, 10, windows server 2003 and 2008)

Data backup and recovery

Providing Domain controller and active directory administration

Assist in project implementation (Cabling, IP configurations, racking, etc.)

Smart Cards Application Co. SMART Jun’09–Dec’16

Technical Support Supervisor

Key Result Areas:

project coordinator between our branch and three government directorate

working as a customer service for clients visiting our branch

Document Controller for in & out official letters and maintain the archiving system

acting as vice branch manager

supervise technical support team to achieve accurate company goals and deliver excellent service to 25 supply office and 47 healthcare units

Provide logistic and consulate support for 14 service centre.

working as an IT help desk for 86 office

Set and apply monthly maintenance plan and assess it every three month.

Prepare monthly and yearly reports which required by the head quarter.

Maintain networks (LAN/WAN) and PCs and reinstall software and hardware as needed.

install and configure the appropriate software applications in and out our branch

Administrate the branch network and internet connection and leased line connection.

Configure & update antivirus software and Provide appropriate permissions for accessing printers

L1 Troubleshoot desktop / laptop operating system problem

Achieving customer satisfaction by ensuring service quality norms and building the brand image by exceeding customer expectations

PREVIOUS EXPERIENCE

Computer Instructor Dec’07 – Oct’14

Freelancer

Teaching MS Office, A+, IT Essential 1 and Networks Fundamental curriculum

Computer Specialist Jun’06 – Nov’07

Yahoo Computer centre

Troubleshooting PCs, Laptop, Printers, Scanners, TVs and Monitors (Hardware/Software)

Design and Implement LAN Networks.

Manage Copy& Typing Center

Sales Representative Jul’05 – May’06

HORUS Treading Co. (Medical apparatus)

Set and execute Visit Plans.

Providing customers all information and technical support for our Devices

Increase customer’s number by providing renewable offers.

Social Worker Sep’04 – Jun’05

Aswan University

ACADEMIC DETAILS

B.Sc. (Development Dept.) from Social Work College, South Valley University, Aswan, Egypt in 2002

COURSES & CERTIFICATIONS

Preparing for CCNA Routing & Switching 200-125 exam

Microsoft Certified Professional (MCP ID# 6457778)

Microsoft Certified System Administrator (MCSA 2003 Messaging).

MCITP: Windows Server 2008 Infrastructure Configuration & Troubleshooting – New Horizons

MCSE : Network Management – Computer Network Security - MS windows server 2003 Active Directory– DHCP & DNS server Configuration - Administrating (ISA 2004 Server & Windows Server 2003 Environment & Exchange 2003 Server)

CISCO CCNA: Network Fundamental – Internet TCP/IP Suite protocols – Enterprise Routing - Enterprise Switching

Internet Security and Acceleration Management TS: ISA2006

Computer Maintenance and Networking (BST:4042 – Professional Training)

IT Essential 1Certification – Cisco Academy for E-Learning

Computer Networking Diploma at Information Technology Institute (ITI)

International Computer Driving License (ICDL) – (code: EGY2000298).

Maintenance and Repair of PCs, laptop, TVs and Monitors (LED, LCD and CRT).

Leadership and Management Techniques

IT SKILLS

Software Applications: Microsoft Suite (Excel, Word, Access, PowerPoint, outlook)

Operating Systems: Windows XP/7/8/10/ windows server 2003/2008

Management and General Skills:

Configuration & Installation Excellent MS Office Skills

IT Coordinator Network management and Infrastructure

Administration (Active Directory & Exchange) Wired and Wireless Networks

Technical Support (Hardware/Software) Information Security Management

IT Administration Electronic Devices Repair

Configure and Monitoring workstation, Servers, emails, outlook and backups

Organization, Analytical, Communication, diagnostic and problem-solving skills

Good knowledge of internet security and data privacy principles Network & ADSL Connection

PERSONAL DETAILS

Date of Birth: 19thSeptember 1981 Nationality : Egyptian

Languages Known: English & Arabic (Native) Marital status : Married

Mailing Address: 14 Nagar Bek st, Aswan, Egypt Driving License: Egypt

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