Sales Representative Service

Mary (Edie) Williams-Parker

Columbia, SC *****

************@*****.***

Career Objective

To continually progress in career opportunities which build, enhance and/or utilize my skills to be an asset in all phases of the business.

Highlights of Qualifications

Multi-talented individual with diverse skills sets (i.e., marketing, customer contact/service, budget preparation and interpersonal relations, as well as flexibility and commitment with results orientation.

Consistent achiever - both independently and as a team player; effective, dedicated and personable; detail oriented and a quick study in performing new tasks.

RELEVANT EXPERIENCE

Administrative:

In-depth experience with mail processing and distribution within postal service.

In-depth experience in monitoring, detecting and prevention of fraudulent voice and data traffic across the AT&T network

Extensive experience assisting the FBI, local and state police as well as other law enforcement agencies in establishing traps, identifying nuisance callers, locating run-a-ways and other life threatening situations where calls either originated or terminated across the AT&T network

Extensive customer service contact in provisioning and implementing telecommunications services plans for residential and business customers

In-depth knowledge of real-estate processes and functions, including movement and acquisition of voice/data equipment and services

Successfully negotiated and implemented lease agreements for office space with external vendors

Coordination of Employee Change Notices and Strategic Business Unit (SBU) Special Recognition program (both ad hoc and annual events)

Updated and distributed the SBU Business Planning timelines and communications processes, (i.e. plan updates from supplier negotiations)

Marketing:

Coordinated the Local Area Marketing (LAM) events for Telecommunications Relay Service for the Hearing Impaired (TRS)

Project managed the marketing implementation of the Telecommunications Relay Service and Operator Services for the Deaf Centers’ open houses and anniversary celebrations

Mary (Edie) Williams-Parker

Columbia, SC 29204

************@*****.***

Liaison between external Advertising Agency and SBU for development and production of both print and broadcast media plans for contracted TRS centers (I.e., billboards, infomercials, film clips)

Assisted in the draft, design, layout and text for contracted TRS center brochures

Sales:

Supported in the development of AT&T’s bid response for State TRS centers

Assisted and recommended activities/programs specifically geared for the Advertising & Community Outreach segments of the TRS bid

Managed AT&T’s marketing compliance of all State TRS bids, ensuring AT&T met all marketing requirements

Initiated payment and tracked all marketing expenses for AT&T’s contracted TRS bids

Business Planning:

Developed and logged via a tracking tool, all marketing expenditures (I.e., advertising, promotions, marketing research, print and broadcast media, which served as the foundation for budget development, budget true-ups and expense accruals) per State, for each AT&T contracted TRS center

Supported Chief Financial Organization (CFO) team in development of detailed SBU budgets by management function, using the CFO Budget Management Workbench (BMW) database

EMPLOYMENT HISTORY

2006 thru 2017 United States Postal Service, Columbia, SC

2005 thru 2005 Directory Assistant, Bell South, Orangeburg, SC

2003 thru 2004 Sales Representative, AT&T Sales Distribution Call Center, Marietta, GA

1997 thru 2003 Reports Clerk, AT&T Corporate Security, Bridgewater, NJ

1994 thru 1997 Secretary, District Manager, AT&T Local Services, Bridgewater, NJ

1990 thru 1993 Staff Supervisor, AT&T Consumer Communications Services, Bridgewater, NJ

1988 thru 1990 Staff Supervisor, A&T Telecommunications Relay Service, Basking Ridge, NJ

1984 thru 1988 Reports Clerk, AT&T Consumer Communications Services, Piscataway, NJ

1983 thru 1984 Word Processor, AT&T Long Line Services, Bedminster, NJ

EDUCATION

Upsala College 2 years of study in Business Administration field

High School Diploma - New Brunswick High School, New Brunswick, NJ

CRITICAL SKILLS

Efficient in the use of PowerPoint, WORD, E-Mail, Facsimile, Worksheet, 65WPM, filing, Xeroxing, etc.

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