Customer Service Sales Representative

Mark Weber

Woodsboro, MD ***** • Home: 240-***-**** • Cell: 240-***-**** • *.*********@*****.***

Summary

Well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring computer and network problems. Versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Work History

Inside Sales Representative, 08/2017 to Current

Tire World Wholesale – Frederick, MD

Answered an average of 60 customer calls daily.

Emphasized product features based on analysis of customers' needs.

Set up new accounts, established customer credit, and set up payment methods.

Answered customers' questions regarding products, prices and availability.

Determined needs, delivered solutions and overcame objections through consultative selling skills.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Dedicated to continuously improving sales abilities and product knowledge.

Sales Associate, 07/2016 to 07/2017

Bankers Life – Frederick, MD

Documented all customer inquiries and comments thoroughly and quickly.

Coordinated between billing department and customers to resolve problems.

Responded to all customer inquiries thoroughly and professionally.

Processed cash and credit payments rapidly and accurately.

Referred unresolved customer grievances to designated departments for further investigation.

Greeted customers in a timely fashion, while quickly determining their needs.

Cashier/Sales Associate, 08/2014 to 07/2016

Goodwill Industries of Monocacy Valley – Frederick, MD

Did any job required in the store; including

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone.

Counted cash drawers and made bank deposits.

Front End Customer Service, 01/2010 to 01/2012

Giant Food – Frederick, MD

Greeted customers entering the store to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Computer Repair, 03/2012 to Current

Freelance PC Repair

Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

Set up and configured hardware and software on equipment.

Restored data, operating systems, files, documents and drivers.

Ordered necessary supplies and parts to repair malfunctioning hardware.

Skills

Desktop and laptop repair

Internal components installation

Software libraries maintenance

Anti-virus solutions

Internet setup and repair

File transfers expert

Strong communication skills

Word processing

95 WPM typing speed

Advanced Excel spreadsheet functions

Database management

Education

High School Diploma: 2012

Walkersville High School - Frederick, MD

3.0 GPA

Coursework in Computer Structure and Assembly

Coursework in Computer Networks

Coursework in Software Engineering and Database Systems

Associate of Applied Science: Computer Science, Current

Frederick Community College - Frederick, MD

Continuing education in Information Systems Management, Accounting and Business

Coursework includes Computer Structure and Assembly, Speech and Communication, Sociology and Psychology

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