ROSE ANN INIGUEZ

**** ***** ****, *** *******, Texas (TX) 78227

Home: 210-***-**** - ac58tj@r.postjobfree.com

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Focused Operations Manager successful in contract negotiation and process improvement. Remain calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

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TEAM LEADERSHIP

ACCOUNT MANAGEMENT

ADMINISTRATIVE SKILLS

CUSTOMER RELATIONS

COMMUNICATION SKILLS

ORGANIZATIONAL SKILLS

COMMUNITY OUTREACH

STAFF MOTIVATION

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12/2014 to Current Manager

Junk Yard Dogs Auto Parts – San Antonio, TX

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.

Communicated clear expectations and goals to each team member. Dedicated to continuously improving sales abilities and product knowledge. Welcomed customers into the store and helped them locate items. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Greeted customers in a timely fashion, while quickly determining their needs. Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Manage 2 salvage yards, maintain inventory, books for both yards, payroll, account payable, account receivable, 10-key, computers, fax's, email's, copiers, different systems: Hollander, Car-Parts and hot lines for parts. 01/2013 to 12/2014 Sales Representative

Million Auto Parts – San Antonio, TX

Responded to telephone and in-person requests for information. Resolved customer concerns promptly to maintain satisfaction. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Processed cash and credit payments rapidly and accurately. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Served as the main liaison between customers, management and sales team. Inventory vehicles in system as soon as they arrived for accuracy of availability on parts. 04/2012 to 12/2013 Collision Estimator

Vara Chevrolet – San Antonio, TX

Estimates for drp customers and walk in customers, supervise work in process for my customers, greet customers and insurance adjusters, cashier, multi-phones, file, take in tows daily, set appointments, for customers to drop off and pick up vehicles and rentals, create files for all customers, receiving all in & out calls, estimates, supplements, keep all due dates in order, keep office organized and all files up to date on in and out due dates, supervise all body men employees (12), faxing, emails, do all Hertz rental paper work and rentals for customers, cashier, collections, emails, ordering parts, shipping and receiving, systems: ccc one, nugent, mitchell repair. 01/2011 to 01/2012 MANAGER / ESTIMATOR

Paul's Auto Body & Paint – Fredericksburg, TX

Manager, office manager, payroll, file, create files for all customers, receiving all in & out calls, estimates, supplements, keep all due dates in order, keep office organized and all files up to date on in and out due dates, supervise all body men employees (12), do all Hertz rental paper work and rentals for customers, cashier, collections, emails, ordering parts, shipping and receiving, systems: ccc one, nugent, mitchell repair. 01/1994 to 01/2011 MANAGER

A1 IMPORTS AUTO & TRUCK PARTS – San Antonio, TX

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.

Communicated clear expectations and goals to each team member. Dedicated to continuously improving sales abilities and product knowledge. Welcomed customers into the store and helped them locate items. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Greeted customers in a timely fashion, while quickly determining their needs. Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Manage 2 salvage yards, maintain inventory, books for both yards, payroll, account payable, account receivable, 10-key, computers, fax's, email's, copiers, different systems: Hollander

01/2001 to 12/2002 Property Manager

MARIGOLD APARTMENTS – SAN ANTONIO, TX

Manage, supervise, hire and fire employees, stay on top of all rents, day to day basis with all tenants, prospective tenants, run applications, do credit checks, promote and enforce safe work practices among on site-staff, send up all reports weekly to corporate office, keep occupancy at 100%, leasing, ordering, bank deposits, collection, evictions, 24 hrs on call, SAHA, TAA LEASES, bluemoon and one-site systems. THIS WAS A SECOND JOB FOR A YEAR.

1993 to 1994 Property Manager

RIVIERA APARTMENTS – SAN ANTONIO, TX

Manage, supervise, hire and fire employees, stay on top of all rents, day to day basis with all tenants, prospective tenants, run applications, do credit checks, promote and enforce safe work practices among on site-staff, send up all reports weekly to corporate office, keep occupancy at 100%, leasing, ordering, bank deposits, collection, evictions, 24 hrs on call, SAHA, TAA LEASES, bluemoon and one-site systems. 1992 to 1993 Assistant Manager

REGENCY MANOR APARTMENTS – SAN ANTONIO, TX

Lease units and show units to future tenants, stay on top of all rents, day to day basis with all tenants, prospective tenants, run applications, do credit checks, promote and enforce safe work practices among on site-staff, send up all reports weekly to corporate office, keep occupancy at 100%, leasing, ordering, bank deposits, collection, SAHA, TAA LEASES.

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2011 CRIMINAL JUSTICE

Northwest Vista College - San Antonio, TX

2001 High School Diploma

CONTINENTAL ACADEMY HIGH SCHOOL - Miramar Beach, FL C

NOTARY PUBLIC

BLUE BOOK SEMINAR CERTIFICATION

CRIMINAL JUSTICE 2YRS OF COLLEGE

TEXAS DPS REGULATORY SERVICES DIVISION:

CERTIFICATE TO CARRY CONCEALED HANDGUN

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REFERENCES:

JO ANN OLIVARES INSURANCE AGENT 210-***-****

JERRY CORTEZ OWNER OF FLOORING COMPANY 210-***-**** SYLVIA BADILLO UPS WORKER 210-***-****

RASOOL TAVAKOLI OWNER OF SALVAGE YARD 210-***-**** HALIL KARABIYIK OWNER OF SALVAGE YARD 210-***-****

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