Data Center Manager

THOMAS M KILLEEN

**** ***** **** **** 774-***-****

Naples, Fl 34112 **********@*****.***

TECHNOLOGY DATA CENTER PROFESSIONAL

Versatile IT Operations and Data Center Infrastructure Professional with demonstrated success in Data Center and Output Control management. Solid understanding of business requirements and applying IT solutions to achieve company goals.

SELECTED ACCOMPLISHMENTS

Created charter for first Operations Bridge team which integrated teams responsible for mainframe console operations, network monitoring, first level support, and batch scheduling for multiple platforms.

Partnered with payroll department and external vendors to define printing/finishing requirements for new print hardware to support transition of financial application to Oracle EBS.

Worked with vendor to install, test and implement new MICR capable print hardware. This initiative saved several thousand dollars a month on check/advice of deposit forms cost.

Justified the purchase and installation of a 2-Megawatt generator to provide power redundancy for a 30K square foot enterprise Data Center. This initiative prevented a Data Center outage which could have severely impacted store operations.

Managed external vendors and facilities to add supplemental cooling to a legacy Data Center. This initiative extended the life of the Data Center until a new one could be constructed. It also enabled more hardware to be installed to support the Data Center transition and business requirements. PROFESSIONAL EXPERIENCE

The TJX Companies, Inc. 1984 – 2016

Manager of Technology Services 2011 – 2016

• Played a key role in the migration of a new Tier III Enterprise Data Center facility by creating IT Operations process workflows, standards and instructions; defined resource requirements and created staffing model along with framing out key job descriptions for to-be hired positions.

• Conducted on-going operational analysis to ensure maximum effectiveness was achieved and documentation was available and accurate.

• Managed the administration of the Data Center space provisioning tool and analysis and measured all services using tools provided.

• Worked cross-functionally with Facilities and IT Management to ensure integration of both departments, including maintaining 99.88 percent availability in a Tier II Data Center.

• Managed expenses in three cost centers totaling approximate 2.5 million, while controlling the business costs. Negotiated with vendors a reduction in print consumables saving $25,000.

• Recruited hired and trained IT Operations Team Members, motivating performance and coaching all on individual professional development goals to achieve optimal efficiency and productivity. Conducted performance appraisals, and disciplinary documentation as needed.

• Lead planning activities for the operational requirements needed to migrate Data Centers to new facilities; hired technical writer to document and project manager to coordinate.

• Managed team providing power and space provisioning for all data center assets and importing all of the network connectivity for the Data Center migration. T o m K i l l e e n P a g e 2

Data Center Operations Manager 2004–2011

• Maintained availability of a thirty thousand square foot enterprise Data Center supporting production, development and test environments.

• Managed an expense budget that exceeded 1.5M annually.

• Managed the offsite media rotation to support DR and backup for multiple platforms.

• Maintained vendor relationships and negotiated pricing for offsite media storage, print consumables and data center cleaning services including the design and completion of TJX’s first physical IT Operations Bridge.

• Directly managed four shift supervisors and indirectly managed 19 mainframe console operators, print operators, network control analysts and contract resources in a 7/24/365 environment. Data Center Shift Supervisor 1987 –2004

• Directly supervised eight computer operators performing mainframe console operations, print, media handling and facilities infrastructure monitoring while maintaining shift turnovers and documentation. Senior Computer Operator 1986 –1987

• Monitored online systems and system performance through various tools and worked with operating system support and production control to resolve system outages and bottlenecks. Data Center Operator 1985 –1986

• Performed mainframe console operations and print hardware functions assuring the timely completion of test and production batch workloads for both and monitored Data Center facilities infrastructure including UPS, Chiller Plant, CRAH Units, PDU’s and Smoke/Water Detection systems and reported exceptions to facilities.

Computer Operator Trainee 1984 –1985

• Performed tasks related to media handling and mainframe print while shadowing mainframe console operators.

EDUCATION

Larson Educational Services

Florida Community Association Managers License - 2017 Marist College

IT Security Associate Certification - 2011

Networking Associate Certification - 2010

Facilities Management Certification - 2009

ITIL Foundation Certification 2007

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