IT Support Technical

HENRY NGUYEN

*******.*****@*****.*** • * **.***.*988 • W WW.LINKEDIN.COM/IN/NGUYENTHENRY/

SUPPORT & TROUBLESHOOT COMPUTER SYSTEMS

Enthusiastic, self-motivated and analytical Information System major who excels at time-sensitive projects in a fast-paced setting, prioritization, and providing a high level of technical support.

EXPERIENCE

I.A.T.S.E. - Local 16, San Francisco, CA August 2015 - Present

Stage Technician

Utilize technical skills to support conferences, conventions, and concerts throughout the San Francisco Bay Area.

● Setup and troubleshoot labs and network hardware for conferences and conventions

● Setup and operate audio visual equipment.

● Support speaker ready rooms, sync speaker files to event network and troubleshoot presentations.

● Communicate with employer and clients to ensure show's run without issues.

GRADUATE COLLEGE OF EDUCATION AT SFSU, San Francisco, CA March 2015 - May 2017

IT Student Assistant

Support a college of over 100 faculty and staff members, across 5 departments, with networking, hardware, and software issues.

● Create and deploy images as needed.

● Process new hire and exit procedures.

● Provide software and hardware installs, upgrades, and repairs.

● Assist in tracking of college and department inventory.

CENTRAL COMPUTERS, San Francisco, CA April 2015 - August 2015

Sales Associate

Utilize technical knowledge to provide clientele solutions for their needs and providing a high level of customer service to develop long-term relationships with clientele.

● Handle check-in check-out procedures and diagnose issues with systems brought in for service.

● Provide technicians with assistance on system builds.

● Track store inventory and product transfers.

ACTIVITIES

ALPHA KAPPA PSI, San Francisco, CA September 2013 - August 2015

The oldest and largest professional business fraternity with an emphasis on educating its members to appreciate and demand higher ideals in business.

● Vice President of Alumni Relations - May 2014 – May 2015

● Warden - February 2014 – May 2014

EDUCATION

SAN FRANCISCO STATE UNIVERSITY

Business Administration: Information Systems

Alpha Kappa Psi, International Business Society

SKILLS

Customer Support • Computer Imaging • Malware Removal • macOS • Windows • Linux • iOS • Android • Troubleshooting • Computer Building • Networking Hardware • Office Suites • Event Planning & Coordination • Photo Editing • Video Editing

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