Support Network Engineer

MICHAEL MOUA

**** ***** ******** ****** • Santa Ana, CA 92704

Mobile: 714-***-**** • E-Mail: ***************@*******.***

Systems Administrator

•Over twenty years of experience in administrator and network environment

•Network configuration and troubleshooting as well as projects management

•Hardware and software configuration, installation, and troubleshooting

•Network, servers, desktop, software and global technical support for end users

•DC, AD, DNS, DHCP, WINS, and GP

•Vizioncore vRangerPro & vConverter

•Windows Server 2003, 2008, 2012, & 2016

•Platespin PowerConvert

•Microsoft Exchange 2007

•IP Monitor

•BlackBerry 4.1

•Spectra Logic T120 library

•HP Blade C7000, DL 380 & Dell PowerEdge

•LANDesk

•Windows 7, 8, & 10

•Trend Micro Officescan

•Microsoft Office 2007, 2010, & 2012

•Microsoft Sharepoint 2000

•CommVault Galaxy backup

•CheckPoint SecureClient

•VMWare ESXi 6 & VSphere

•Cisco, SMC, & Dell switches

•Network Appliance

•Avocent DSView

• Red hat 6, CentOS 6, SUSE 11

•Sonicwall Firewall

EDUCATION

VMware vSphere 6, 2016

Global Knowledge

Administering Windows Server 2012, 2015

Global Knowledge

Updating Exchange 2003 to Microsoft Exchange 2007, 2008

Executrain, Irvine, CA

Bachelor of Applied Science, Electronics Engineering Technology, 1991

ITT Technical Institute, Buena Park, CA

EXPERIENCE

7/2012 – 1/2018 HCL America, Inc., Sunny Vale, CA

Senior Administrator

Worked on SNOW (previously HP Service Manager) ticket system

Managed ticket assignment to all SAs

Support Active Directory user requests of multiple domains

Installation, configuration, and deployment of Windows servers

Troubleshoot and resolve Disney hardware alerts on HP and IBM servers

Upgraded BIOS, firmware, patches, & drivers

Troubleshoot and resolve Windows OS and applications issues

Troubleshoot and resolve Disney end user requests on both software and hardware issues

Replaced hard drives, memories, cpu’s, fans, NICs, & power supplies

HP Proliant DLxxx & IBM 365x models

Support Windows 2003, 2008 & 2012

Support VMWare 5.1, 5.5, & 6.0

Support both physical and virtual machines of over seven thousand servers

End user support worldwide

Perfect attendance 4 consecutive years

1/2012 – 6/2012 Dell Inc., Santa Clara, CA

Engineer

Configured and installed ESXi4 & ESXi5 servers on Dell PowerEdge R610

Configured and installed CentOS servers on Dell PowerEdge R310

Configured and installed Redhat 5.4, 5.6 & 6, CentOS 5.4, 5.6 & 6, SUSE 10 & 11

Configured and installed Windows Server 2008 R2 on Dell PowerEdge R310, R510 & R610

Cloned and deployed virtual machines

Support end users worldwide on VMs, networks, OS, and software issues

Racked servers and cabled data center

1/2011 - 12/2011 Absolute Communications, Inc., Garden Grove, CA

Network Engineer

• Upgraded and migrated Windows 2003 AD to Windows 2008 AD

• Upgraded and migrated MS Exchange 2003 to MS Exchange 2007

Configured and installed Sonicwall Firewall

DSL, desktops and MS Office support

Installed wireless access points

Service and support Toshiba phone systems

Voice and data cabling

6/1999 - 9/2008 NDS Americas Inc, Costa Mesa, CA

Network Engineer

• Managed Active Directory, DHCP, DNS, WINS, Exchange, Backup, and Network monitoring

• Worked with a global team on a daily basis on AD, DNS, WINS, Email, and end user support

• Managed bi-weekly network maintenance to ensure all servers are secured and patched

• Managed department projects as well as meeting vendors on new products

• Upgraded and migrated Windows NT to Windows 2000 and to Windows 2003 domain

• Upgraded and migrated Exchange 5.5 to Exchange 2000 and to Exchange 2003

• Managed domain controllers, users, permissions, group policies, and login scripts

• Managed MS Exchange databases, mailboxes, routing groups, and STMP

• Managed BlackBerry server as well as user accounts

• Managed backup of system state of critical servers, files, databases, mailboxes to brick level using Commvault galaxy

• Managed VMWare ESX servers, virtual center, virtual machines, as well as backup of virtual machines

• Installed, configured and deployed VMware Infrastructure 3.5 and Virtual Center 2.5 plus P2V conversion

• Converted physical machines to virtual machines using Platespin PowerConverter and Vizioncore vConverter

• Installed, configured and deployed BlackBerry Server 4.1

• Installed and configured servers, desktops, and laptops

• Created forms with MS Word and Excel, created database with MS Access, and created presentation with MS Powerpoint

• Installed, configured, evaluated, and made recommendation on new software and hardware

• Global end user support on a 24 hr basis

• Achieved a near perfect attendance of eight years with less than 5 sick days

7/1998 – 6/1999 Crane, Long Beach, CA

Network Administrator

• Manage domain controller, Lotus mail, backup, and phone

• End user support on workstations and office software

2/1997 – 6/1998 PACIFIC DIGITAL CORPORATION, Irvine, CA

MIS Supervisor

• Configured, installed, and converted the entire network system from a mixed environment of NWLink IPX/SPX and NeTBEUI to a TCP/IP environment

• Managing and administering Windows NT 3.51 and 4.0 Servers

• Supporting Windows NT Workstation and Windows 95

• Supporting Microsoft Officepack 95, Lotus Notes and MAS 90

• Developed and implemented a Tech Support Database

• Configuring and testing DVD ROMs, CD ROMs, CD Changers, sound cards, video cards and Windows 98 beta

• Managed three tech support personnel and all tech support calls

• Assisting in Tech Support over the telephone

6/1989 – 4/1996 BAXTER HEALTHCARE CORPORATION, Irvine, CA

Systems Administrator (1994 - 1996)

• Administered Product Data Management Lite system.

• Installation of hard drives, CD-ROM’s, video cards, sound cards, and memory for PC’s and printers as well as upgrade printers to postscript printers

• Trained end users on Microsoft Officepack, PDM Lite, and Sperry

• Wrote internal procedures which insured daily operations complied with quality systems.

• Developed and implemented a tracking database which centralized control and produced visibility of all requests place through Product Configuration Department.

• Created, standardized, and implemented procedures and text drawing templates which eliminated the submission of redlining and pre-printed forms.

• Achieved a near perfect attendance of seven years with just four hours of sick time off.

HONORS

• Salutatorian award of Bachelor class - ITT Technical Institute

• Perfect Attendance award - ITT Technical Institute

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