Desktop Support Engineer

Christopher Coleman

Phone *** -***-**** Email ************@*****.***

PROFESSIONAL SUMMARY

Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers Professional growth while being resourceful, innovative and flexible. Help The Company Grow

QUALIFICATIONS AND COMPETENCIES

Instructure Management

LAN/WAN Management

Projects Coordination

Results Oriented

Asset Management

Muti – Tasking

Managing Complaints

Analytical Thinker

Managing Complaints

Managing Clients Contracts

Issue Resolution

PROFESSIONAL EXPERIENCE

Intendent Contractor Lawrenceville, GA January 2017 to Present

Working contracts supporting large companies and small companies, Supporting Office 2010,2016 and Office 365. Supporting Windows 7 and Windows 10. Working with images for clients. Working Vendors to support their software. Supporting printing and scanning with several vendors. Working with Connectwise, ITGlue,N--Able and Kase

Projects to include Printer setup and new contracts with vendor for ongoing work: Reduced the printer from 30 printers to 3 copiers/printers and reduced the inked used and cost

New Client onboarding along with consulting with the clients

Help client with post migration through Office 365

Clients represented ranged for 5 to over 1000 users with post migrations. Biggest client was hone Depot to smallest client being a Veterinarian Needing new Domain setup with out downtime.

ProviDyn Inc. System Engineer July 2014 – January 2017

Hired as System Engineer Supporting Multiple SMB clients Infrastructures ranging from 20 to 500+ user environments. Supporting Office 365 migrations, SSO, ADFS and Directory Sync, Creating Disaster Recovery. Backups utilizing Symantec, Shadow Protect, Datto. OS Experience = windows xp 7,5 10, via Desktops and laptops Server OS = windows 2003 – 2012 R2. Networking I am experienced with Cisco business switches, Netgear, hp tcp vlan, and network setup. AD setup and maintain through group policy and IMAC changes printer (Enterprises install and maintenance. Working with both Wired and wireless network setup and maintenance Working with Apple IOS devices from iPad to iPhone to iMacs. Dynamics Server installing and configuring the server for use Upgrade, installation, and configuration of Iomega StorCenter NAS

Aspect Software QA Engineer/ end user Specialist Oct. 2004 – July 2014

Hired as Desktop Support Supporting 200-300 facility and North East remote support. In charge Desktop imaging standard, utilizing MDT 2010 Working with Manager creating Standardizations of hardware.

2006 promoted to Senior Desktop Analyst supporting Worldwide sales and software support staff and running R&D, QA, Support Labs. Labs consist of over 600 comprised of both physical Servers, And virtual servers, in Multiple Domains, utilizing Linux, and Windows. VMware 4.x, Citrix 5.x. SCVMM to make templates, and manage Hyper-V Servers. Managing IP address assignment, Inventory control. Instructing R&D and QA engineers to configure servers to accommodate testing procedures. Installing and managing DAS, SAN, utilizing ISCSI, optical, and Copper connections.

Data2logistics Network Administrator 1999-Sept. 2004

Hired to Support Local Facility with Desktop support, network support. In-charge of building and supporting backup systems in local and multiple remote locations.

Supporting secure FTP transmission to and from Customers.

Building and supporting new printing systems to utilize Copiers instead of costly printers, resulting in substantial monthly savings

EDUCATION & MEMBERSHIPS

Education

South Gwinnett High School 1990

TECHNOLOGIES

Operating Systems: Windows Nt- 10 and Servers from NT- 2012 Linux Versions 5 -7 Redhat, Centos,Suse, Ubuntu Voip Sytems to Include Jive, and Fonality and others.

Software / Roles:

Symantec Ghost Mcafee, end Point EPO Setup and Configure

Deep Freeze, ConnectWise, Various EndPoint Clients Symantec Vipre

AutoTask,

Microsoft Office Suite (2003, 2007, 2010, 2011 for MAC, Office 365),

IBM Notes,

SharePoint

Firewalls SonicWALL, Juniper

SCCM, Hyper-V, VMWare VCenter/VSphere, Kaspersky, McAfee, Vipre, Symantec Antivrus File

Services, Active Directory, Group Policy,DNS, WDS, WSUS, DC, Citrix XenDesktop, Cisco GUI, ShoreTel

Hardware: Zero Clients,, Power Edge Servers rack and Towers,, Cisco Firewalls and Routers and Switches. Avaya. Shoretel, Fonality, Cisco, Phone systems

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