Customer Service Manager

Barbara Sarb

**** ******** ***., ***. ***, Woodridge, IL 60517–312-***-****–*********@*****.***

Profile

Proven sales, marketing, and customer service professional with six years of experience in Illinois and twenty years in Michigan. Successful experience in sales, portfolio management, team building and leadership. Looking to transition my career into a part time role with a focus on customer service.

Branch Lending Manager, Officer

TCF National Bank, Lombard, IL

May 2014 – September 2015

Upper management requested that I re-open a lending office that had been closed for two years. Responsible for the office portfolio, originating, processing, and closing new first lien mortgages as well as Home Equity Lines of Credit. Established relationships with other employees and outside referral sources.

Branch Lending Manager, Officer

TCF National Bank, Chicago, IL

June 2010 – May 2014

Managed the portfolios for Jefferson Park, North Park, Glendale Heights, and Woodale totaling $110 million. Expanded client base by doing cross-selling, marketing, networking and establishing relationships with outside businesses. Monitored credit performance and took corrective action to limit credit losses in a highly toxic financial environment (foreclosures, job losses, etc.) Worked extensively on loan restructuring and loss mitigation.

Education

BA in Economics with a minor in Finance

University of Michigan, Dearborn, MI

August, 1988

GPA – 3.2 out of 4.0 with 3.8 in my major, Member of Economics Honor Society

Leadership

Finance Committee for the Citizens Educational Advisory Council

Affiliate member of Mainstreet Organization of Realtors

New Member Orientation for Dearborn Area Board of Realtors

References

Will be provided upon request

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