Customer Service Representative
Resume:
Anusha Purushothama
Madison, Wisconsin 53717 ******.***@*****.***
Summary of Qualification
Basic C and Java code language
Experience in developing test cases.
End to end testing in both in stage and production environments Basic SQL
Project management
Marketing and operational strategies
Strong client-facing and teamwork skills
Solid organizational skills, including multitasking and time-management Work Experience
BMO Harris Bank
Customer Service Representative
• Handle financial transactions at high-volume.
• Manage deposits, withdrawals, transfers and check cashing; verify customer identification, signature and balance information.
Inquest Software Technology Pvt Ltd. 2014 –2015
Junior Business Analyst
• Configured and built apps for use by Pearson India and Dubai, using a homegrown product by Inquest. This configuration process involved testing the functionality, and effectively communicating the changes to end-users
• Created quick guides and overview documents for various projects
• Software testing both on desktop and mobile devices (Android and ios)
• Helped in training new employees with there software.
• Built help desk document for clients to familiarize with company product
• Effective communication with software developer at basic C language.
• Use of Agile methodology.
• Reviews, analyzes, and evaluates business systems and user needs
• Familiar with industry standards, current and emerging technologies, and business process mapping, and reengineering.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Review, analyze, and evaluate business systems and user needs and effectively formulate systems to parallel overall business strategies.
• Knowledge of commonly-used concepts, practices, and procedures within a particular field Clarion Newspaper (Madison Area Technical College) Business Director
• Negotiated contracts with vendors
• Building agreement and invoices for the Ads that come in. Boston Store INC 2018
Sales Associate
• Familiar with industry standards, current and emerging technologies, and business process mapping, and reengineering.
• Outstanding customer service and selling skills. Education
Madison Area Technical College Jan 2017 - Present
Business Management Associate Degree, GPA: 3.7
PMP certification
Sri Revanna Siddeshwara Institute of Technology, Bangalore, India Jul 2013 Bachelor of Engineering in Information Sciencess
Academic Projects
Business Management and Organization
• Mike’s Bikes Retail: As an academic project, I had to compete against my fellow classmates in managing a business on my own using a simulator. We had to build the product, launch it, build and maintain the stock prices, and manage the production line. I was successful in the project and was placed among the top students Marketing Principles
• Retail shop: As part of a group, analyzed the strength, weakness, opportunity and threats with the retail shop. In addition to SWOT analysis we came up with the budget, location, marketing strategy, and customer service. Human Resource and Management
• Created a company handbook for Comedy Club on State (Madison, WI) Project Management
• Event Planner: I had an opportunity to initiate, plan, execute with risk management, manage and execute.
Contact this candidate