Manager Service

SUSAN LOONEY

**** ***'s Cove, Ridgeland, MS (C) 228-***-**** ****.******@*****.***

Professional Summary

Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 34 years experience serving up to 45 dinner guests at an upscale and casual restaurant.

Store Manager bringing a strong work ethic, interpersonal skills and customer service expertise. Fluent in English.

Focused Manager and Server successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.

Skills

Work History

Store Manager 08/2010 to 04/2018

Dickerson Petroleum, Inc. – Kosciusko, MS

Generated repeat business through exceptional customer service.

Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Hired, trained and evaluated personnel in sales and marketing.

Responded to customer concerns with friendly and knowledgeable service.

Increased sales volume by 63% in less than [1] years.

Scheduled and led weekly store meetings for all employees.

Interviewed job candidates and made staffing decisions.

Assigned employees to specific duties to best meet the needs of the store.

Monitored security and handled incidents in a calm and professional manner.

Counted cash drawers and made bank deposits.

Managed staff of [24] sales associates and 1 assistant managers.

Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Assigned work to team members based on company needs, personal strengths and job knowledge.

Increased profits through effective sales training and troubleshooting profit loss areas.

Trained and developed new associates on POS system and key sales tactics.

Completed profit and loss performance reports.

Reported to the district manager regarding all store and staff issues.

Head Waitress 02/2016 to Current

Singleton Seafood &Fish House – Carthage, Mississippi

Assertively upsold alcoholic beverages, appetizers and desserts.

Developed and maintained positive working relationships with others to reach business goals.

Set dining tables according to type of event and service standards.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Maintained clean dining room, lobby and service areas at all times.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Delivered quality service by providing a warm and welcoming environment.

Maintained complete knowledge of restaurant menu, including daily specials.

Offered enthusiastic and personable service to all customers.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Assisted with bussing and restaging tables.

Verified cash drawer against the day's receipts.

Upheld standards of cleanliness, food handling and safety.

Consistently provided professional, friendly and engaging service.

Education

GED 1988

South Panola High - Batesville, Mississippi

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