Desktop Support Active Directory
Resume:
JOHN W. GIDDIENS JR
** ******** ** *******, ** **854 203-***-**** *********@*****.***
Desktop Support Technician
SUMMARY:
• Accomplished PC Technician who has supported 2000+ end users.
• Proficient in migrating users from Windows Vista to Windows 7 64bit / desktops from Windows XP to Windows 7.
• Excellent in managing Active directory and SCCM; add user account, delete, modify, given rights, password reset.
• Experience in configuring Outlook 2010 when data is manual transfer to new computer.
• Hands on experience in troubleshooting and repairing/break fix Desktops, laptops, hardware like modems, routers, network printers and software/ Configuration and deployment of new hire desktops and laptops
• Experience includes in Software upgrade and transfer of user’s data files from hard drive enclosures to new laptops
TECHNICAL SKILLS:
Hardware: Compaq/HP – Dell – IMAC - IBM - Next - Sun Computers - Switches - Routers - Blackberry
Software: Windows XP - Windows 7- Windows 2000 - Windows NT - - CompuServe 95 - Focus 6.0 - Lotus Notes 8.5 - Oracle - 3Com Network - Lotus Smart suite 95 - Symantec Ghost 8.0 Corp. Edition, 4.1 - Documentation 5.0 - Microsoft Office 2003 & 2007 - Microsoft Business Objects 98 - Microsoft Exchange Server - Active Directory - Norton - McAfee - Mapper Presentation - Windows Server 2003 – BMC Remedy 7.5 – DameWare remote support
EDUCATION:
Data Institute Business School, Milford, CT
ADDITIONAL INFORMATION:
Trainings:
CompTIA A+ Certification
Certification in Microcomputers Repair
EXPERIENCE:
Boehringer Ingelheim Corporation, Ridgefield, CT February 2018- Present
IMAC/Desktop Support Technician (Contract short-term)
Prep desktop and laptop for Windows 7 and 10 imaging
Use Command to track, modify, and edit assets management.
Windows 7 and 10 Updating with SCCM
InMail and out mail sales laptops.
Orientation and distributing laptops for new hires and interns
Assistant Network team with installing Cisco switches, Access points and Patching ports
Install Move Add Change
Unimin Corporation, New Canaan October 2017- November 2017
Helpdesk Support Technician Tier 1/2 (Contract, short-term)
Imaging and Configuring Dell Laptop with Windows 10 Enterprise and Microsoft office 365
Configuring Lotus Note for User through Citrix
Remote Support with Team Viewer
Replacing toner Cartridge
John Giddiens Page 2
Unisys/Henkel, Stamford, CT August 2017 - September 2017
Field Engineer (Contract, short-term)
Configuring and Setting Lenovo laptop, and desktop, with Windows 7, Windows 10
Provide Customer support for client at genius bar
Transferring user data from Sun Products laptop to new Henkel laptop
Assisting client to setup Android and iPhone
St. Vincent's Medical Center, Bridgeport, CT January 2017 - May 2017 Project Service Technician (Contract, short-term)
Provide Customer support for after deployment of refresh device.
Service now to manage asset and ticket closer
Imaging desktop and laptop’s with Windows 7, installing application for department specific.
Use Dell software Ascension Refresh Wizard to keep track of old asset and new asset.
Unisys/Unilever, Trumbull, CT November 2016 - December 2016
Customer Service Engineer (Contract, short-term)
Imaging Lenovo laptop, desktop, and tablets with Windows 7, Windows 8.1, and Windows 10
Configuring and Setting up New Hire laptop, desktop, and tablets.
Transferring user data to new legacy equipment
Wiping off lease laptop and Desktop with Blanco software.
United Parcel Service, Stratford, CT September 2015 – August 2016
TSG Support Technician (Contract)
Provided second level Desktop Support for client at various onsite location and remote support using Netop Remote Control.
Daily walk-through inspection of UPS facilities and equipment.
Quarterly system maintenance production equipment.
Training users on UPS software and hardware with understanding of technology from a user perspective as well as technical perspective.
Equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.
Detail with business stopping issues.
Unisys/Unilever, Trumbull, CT April 2015 – July 2015
Customer Service Engineer (Contract, short-term)
Migrated 1000 user from Windows XP to Windows 7 and Microsoft Office 13 Environment.
Using SCCM to remove device from the domain and deploying software packages to Windows 7 device.
Provide Customer support for post migration End Users.
Using Active Directory to analyzed software requirement for each user.
Computer Sciences Corporation/ Sikorsky Aircraft Corp, Stratford, CT October 2013 - October 2014
Desktop Support Technician (Contract)
•Provides troubleshooting assistance and ticket resolution for personal computer users in a Windows 7 Environment.
•Diagnoses and troubleshoots basic problems with individual or multiple computer systems
•Providing Remote support for clients across the US using Bomgar.
•Network printer configuration and repair.
•Setup and configuring Wyse terminals.
•Reimaging desktop and laptop from Windows XP to Windows 7 Environment.
•Update of company-wide MS Project 2000 warranties and licenses
•Configuration and deployment of new hire desktops and laptops
St. Vincent's Medical Center, Bridgeport, CT July 2013 - October 2013
Desktop Support Technician (Contract, short-term)
Use Dell software Ascension Refresh Wizard to keep track of old asset and new asset.
Migrated desktops from windows XP to Windows 7.
Configuring Outlook 2010 when data is transfer from old computer to new computer
John Giddiens Page 3
Travelers, Hartford, CT April 2013 - July 2013
Desktop Support Technician (Contract, short-term)
Use of Active Directory and SCCM to keep track of users, old machines & new machines
Building new desktop and laptops to meet users requirements
Coordinating the preparation and shipping of new equipment to our staff in the field.
Schedule installations and upgrades with Sr. Clients including installing new workstations and completing migrations of existing data and profiles to new machines.
DIAGEO, Norwalk, CT October 2012 - December 2012
PC Support Technician (Contract, short-term)
Migrated over 1000 users from Windows Vista to Windows 7 65bit
Migrated desktops from windows XP to Windows 7.
Reimaging desktop and laptop from Windows XP to Windows 7 Environment
Using Diageo Data and Setting Migration Software to transfer user data.
Configuring Outlook 2010 when data is manual transfer to new computer
One on One Customer Service and Technical Support
UNITED ILLUMINATING Co, Shelton, CT January 2012 - April 2012
Desktop Support Technician (Contract, short-term)
Desktop support including troubleshooting and repair follow-up
Migrated desktops from windows XP to Windows 7.
Company-wide Windows 7 upgrade MS office 2010 on Novell network
Managed Active directory; add user account, delete, modify, given rights, password reset.
Company-wide Windows 7 64bit rollout with Office 2010
SIKORSKY AIRCRAFT CORP, Stratford, CT April 2011 - September 2011
Desktop Support Technician (Contract, short-term)
Desktop support including troubleshooting and repair over 1000 user
Network printer configuration and repair
Update of company-wide MS Project 2000 warranties and licenses
Configuration and deployment of new hire desktops and laptops
UNITED HEALTH CARE, Trumbull, CT April 2008 - May 2010
Desktop Support Technician/Team Lead (Contract, short-term)
Key role in large project involving the migration of 2,000+ users from one XP Pro Platform to another (Oxford to United Health System)
Routine imaging of desktops and laptops deployed to various United Health Care locations
YALE UNIVERSITY, New Haven, CT March 2008 - April 2008
Customer Service Engineer (Contract, short-term)
Conversion of Eudroa, Thunder Bird, Mozilla, and Netscape E-Mail files stored on the default
application server to MS Windows Exchange environment through usage of Transend Migrator.
Conversion of local email files stored on user computer to MS Exchange Server using Web4mail.
MASTERCARD WORLDWIDE, Purchase, NY August 2007 - September 2007
Desktop Support Technician (Contract, short-term)
Software upgrade and transfer of user’s data files from hard drive enclosures to new Dell laptops.
INGENIX, Rocky Hill, CT December 2005 - July 2007
Desktop Support Engineer (Contract)
Support of over 150 local and remote users with: XP Pro, MS Office Outlook, and Lotus Notes.
Administration and configuration of new employee HP desktop and laptops.
Support of remote access using VPN SecurID. Inspecting, reformatting, and reconditioning hardware/software.
Installation and upgrades using Symantec Ghost 8.0 Corporate Edition.
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