IT support - Windows Admin

*******.**@*****.***

RESUME

JAGADHA. R

Mobile No: +971-*********

Email:*******.**@*****.***

CAREER OBJECTIVE:

To attain a high level of proficiency in my area of specialization by making use of my creative skills and learning abilities in a challenging environment, where I can promote my competence and also deliver valuable quality of service to the organization. EDUCATIONAL QUALIFICATION:

Year of

passing

Institution Mode of study Mark obtained

(in %)

Degree

2015 Arunai Engineering

College,Tiruvannamalai

Anna University CGPA 7.6 MCA

2012 Shri Shankarlal Sundarbai Shasun

jain College, Chennai.

Madras University

69 %

BCA

2009 Our Angel Matriculation School,

Chennai.

Matriculation

56.3 %

HSC

2007 Avichi Higher Secondary School,

Chennai.

State Board

64%

SSLC

TECHNICAL SKILLS:

Languages : C,C++,Java,HTML(Novice),Data structure. RDBMS : SQL, oracle.

OS : Windows 8,Windows 7, Windows xp

Others :Microsoft office,Movie maker,Adobe photoshop. COMPETENCIES

Self-motivating person with lots of energy.

Good ability to understand and work in latest Technologies.

Good Team Worker, proactive and driven by disciplines.

Can manage any kind of critical situation.

*******.**@*****.***

Quick learner and understand process easily and played as Shift Lead role at very less tenure in the project.

Leaded a team of 10 members and generated the status report based on team work progress

Shared my knowledge and the information about the errors found while addressing during team meeting

Provided clear relevant points to customer through mails and IM

Worked on incidents and tasks under different categories without missing SLA

Attended all mandatory trainings in following streams, 1) Application Package

2) HTML

3) MCAFEE Antivirus Endpoint Protection Solution

Hands-on knowledge in following streams,

1) Vmware L1

2) Windows Admin L1

3) SQL Server L1

4) MS Exchange L1

5) VMware server virtualization – V sphere L1

WORK EXPERIENCE:

Wipro Technologies, Chennai

Designation : Project Engineer

Duration : 11th Jan 2015 – 7th July 2017

Previous Project Name : CORNING

Project Description:

Gorilla Glass is a brand of specialized toughened glass developed and manufactured by Corning, now in its fifth generation, designed to be thin, light and damage-resistant. *******.**@*****.***

Roles & Responsibilities:

Role: Windows System Administrator

Good Knowledge in Active Directory

Performed Server Patching

Good knowledge in file and folder restoration tasks

Worked in Home Share Migration tasks

Excellent knowledge to work in Service Now ticketing tool

Good knowledge to work in IDAM automation tool

Basic knowledge in Windows servers 2003/2008/2012

Assisted in the timely recovery of data lost due to software crash or hardware failure.

Performed troubleshooting and provided resolutions for server problems

Implemented proper recovery procedures for disasters and administered user-accounts' mailbox.

Assist in AD and Exchange with user access related issues

Good knowledge in Change and Problem management tasks Works I involved with:

1) Hands-on knowledge in creating/ resolving/ re-assigning tickets in ServiceNow- IT Service Management Application.

2) Network File share creation/deletion/share rename and granting/ revoking access for users, video permission for network share.

3) NT Generic Account/ Mailbox creation, email box storage increase, granting access to mailbox, allowing video files sharing

4) Distribution list creation, adding users for Distribution list 5) Creating/ updating/ deleting users in SQL Database. 6) Move and migrating files on network share from one location to another using command line interface

7) Adding printer to a network server and clearing print queue remotely 8) Granting/ revoking VPN Access permissions for users 9) Provisioning/ de-provisioning access for users in PeopleSoft 10) Granting or transferring Admin permissions on user’s PC *******.**@*****.***

ADD ON COURSES:

• Done certificate course on “C” for 36housr and C++ for 48hours duration at NIIT,Tnagar.

AREA OF INTEREST:

• Software Engineering

• Computer graphics

ACHIEVEMENTS:

• Presented seminar which has been conducted inside the college.

• Attended workshop on “JAVA AND SELENIUM”.

• Participated in group discussion, adzap, tech and non-tech in symposium of Ethiraj college.

• I have been student council for arts and science department. LANGUAGES KNOWN

Read : English, Hindi, Tamil

Write : English, Tamil

Speak : English, Tamil

PERSONAL PROFILE:

Date of Birth : 27.03.1992

Gender : Female

Marital Status : Married

Passport No : N2247137

Date of Issue : Aug,13th 2015

Date of Expiry : Aug,12th 2025

Nationality : Indian

Visa Type : Husband Visa

I hereby declare that the information furnished above is true to the best of my knowledge. Place : Your’s Faithfully

Date : Signature

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