Active Directory Technical Support

MARK D. KOSCHMEDER

A+, MCSA, MCTS, Security+, Server+, Network+, PDI+, HP APS

Linkedin: https://www.linkedin.com/in/mark-koschmeder-93933565

Phone: 918-***-**** E-mail: ****.*.**********@*****.***

INDUSTRY CERTIFICATIONS

CompTIA Professional (A+, Security+, Server+, Network+, PDI+, i-Net+)

Microsoft MCSA, MCTS, MCP

Dell Techdirect Technician

HP Accredited Platform Specialist

Lenovo Technical Support Engineer Lexmark Printing and Multifunction Specialist

Xerox Printing Technician

Samsung Certified Printer Technician

DoD Secret level security clearance

EMC Symmetrix Storage Professional

WORK HISTORY

PC and Output Device Technician

United States Army Corps of Engineers, Southwest District

Erica Lane Enterprises / AllStaff Technical Solutions 04/2013 – 06/2018

Responsible for technical support, troubleshooting, and resolution of hardware and software related issues for workstations, desktops, laptops, printers, and LAN equipment.

Standardized and managed over 180 network print queues across 20 servers for 50 sites across 3 states.

Performed O/S migrations from Windows XP to Windows 7, and then to Windows 10 for over 1,500 users utilizing Windows Deployment Services and Windows Imaging Management.

Deployed and configured new computer equipment and ensured data destruction in accordance with DoD security protocols.

Performed system reimaging and restoration while maintaining data integrity and availability Developed and updated documentation as a technical reference for users and new technicians.

Wrote and maintained technical documentation and instructions for technicians and users.

Served as liaison and technical point of contact for remote technicians in the field.

Computer Application Development Specialist

Tulsa Health Department 09/2012 – 04/2013

Managed 1 print server as well as 1 mail server and 2 domain controllers.

Created and managed accounts and containers for Windows Active Directory, Microsoft Exchange, and network security devices for 450 users.

Configured group policies for security and desktop standardization for all users.

Configured remote system setups and remote application services on Juniper switches.

Performed O/S migrations from Windows XP to Windows 8.

Deployed and configured new computers and networking equipment as well as system restorations.

Provided technical support and resolution of hardware and software issues.

Installed and updated various software packages and performed virus removals.

IT Support Technician

Tulsa Community College 11/2009 – 08/2012

Responsible for creating, updating, testing, and deploying images with customized applications.

Created and maintained two servers for backup services, file storage, and image deployment.

Regularly worked in maintaining Active Directory user accounts and containers.

Provided technical support and resolution of hardware and software issues.

Installed and updated software packages and performed virus removals.

MARK D. KOSCHMEDER

continued

Technical Analyst

CORESTAFF Services 10/2008 – 09/2009

Installed and supported wired and wireless networks for several locations across Oklahoma and Kansas.

Deployed and configured new computers and networking equipment.

Performed site audits focusing on security issues, identifying potential problems, and researching solutions.

Performed software and hardware support for servers, desktops, and laptops.

Engineer / Technician

Atos, formerly Siemens IT Services and Solutions 10/1998 – 09/2008

Provided software and hardware support for workstations, desktops, laptops, and printers in Microsoft and Novell environments.

Routinely created and maintained users and containers in Active Directory

Deployed new sets of servers and workstations into networks. This included migrating data to new systems, hardware upgrades, and connectivity issues.

Performed hard drive replacements and troubleshooting for EMC Symmetrix storage units.

Worked on a project which converted users from Novell Print Services and GroupWise to Windows queue-based printing and Outlook clients based on the POP3 protocol.

Created sets of standardized system images for five different clients.

Created and maintained a database which tracked client’s assets in the United States and Puerto Rico.

Received, documented and tracked inventory of all computer equipment.

Was an integral part of project planning and inventory control.

EDUCATION

BS, Northeastern State University

AS, Tulsa Community College

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