IT Project Manager, IT Manager, Technical Project Manager

Nadeem Essam Shalan

Kuwait - salmiyah

Cell: 965-********

Email: **************@*******.***

Dynamic and results-driven IT Manager with over 14 years of experience in leading IT teams and managing complex projects. Proven track record of implementing innovative solutions to improve efficiency, reduce costs, and enhance overall performance. Seeking to leverage technical expertise and leadership skills to drive organizational success in a challenging IT management role. Experience Company MADA Communications Co.

Role Network Team Leader

Dates September 2021 – present

Install and configure network hardware and software systems including Cisco, Huawei and Fortinet.

Solve service incidents accurately and timely manner to achieve client satisfaction.

Maintain exceptional customer relationships where I have become the preferred and primary company contact.

Configure all the customer requirements for VOIP service on MADA voice server.

Technical project management for projects.

Project Manager & Project Engineer:

MEW IUK

Carrefour KFG

Bursa Kuwait MCD

Company Khalifa Al-Duaij INT. (F&B)

Role IT Manager

Dates July 2015-August 2021

Lead a team of 8 IT professionals in supporting and maintaining all aspects of the company's IT infrastructure, including hardware, software, and networking systems.

Developed and implemented IT policies, procedures, and standards to ensure compliance with industry regulations and best practices.

Managed IT projects from conception to completion, including budgeting, scheduling, and resource allocation, resulting in successful implementation and delivery within deadlines and budget constraints.

Oversaw the installation, configuration, and maintenance of servers, workstations, and networking equipment to ensure optimal performance and reliability.

Implemented IT security measures, including firewalls, antivirus software, and intrusion detection systems, to safeguard company data and systems from cyber threats.

Provided technical support and troubleshooting assistance to end-users, resolving issues promptly to minimize downtime and disruption to business operations.

Collaborated with cross-functional teams to identify and address IT needs and requirements, ensuring alignment with business objectives and priorities.

Conducted regular performance evaluations and provided coaching and mentoring to team members to foster professional growth and development.

Company Fast Telecommunication Co.

Role Senior Network Engineer

Dates November 2012-Jul 2015

• Configure, install. Maintenance for all kind of connection Data, Voice, VPN and Internet via

"Fibre, DSL, WIMAX, 3G and 4G" through all kind of CISCO routers "all kind of "switches Firewalls, and mange customer's networks.

• Configuring intervlan routing on Layer-3 switches.

• Designing and implementing wireless architectures.

• Implementing traffic filters using Standard and Extended access-lists, Distribute- Lists, and Route Maps.

• Planning, organizing, and managing the handled projects and following up with the concerned departments to ensure the smooth of network operations.

• Managing the client's expectations and providing assistance at all the levels of the handled project.

• Handling the daily project activities and providing support to clients for technical issues.

• Troubleshoot corporate connectivity problems.

Projects Included - Project Engineer at:

• Muzaini Exchange.

• Al-Mulla Group

Project Manager & Project Engineer:

• Aswaq Al-Qurain.

Company Al-Resala Printing Co.

Roll Network Engineer

Dates June 2010 - October 2012

• Design, installation & operation of corporate headquarters Gigabit network.

• Design, installation, operation & upgrade of server room and all its components.

• Installed all servers in all outside locations for screens (Ads Screens).

• Responsible for the installation of a network in all outside locations.

• Working on Server 2003 and 2008 Administrator.

• Responsible for the maintenance of printers and computers in all companies (NewsRama

, Sign-A-Rama, Al-Resala Printing ).

• Responsible for the installation of software in all locations.

• Run fingerprint software and processed employees' data based on the HR department's requirements for the accountant's payroll needs.

• Studied, built, and installed a LAN from the beginning and managed all the switches in the server room.

• Initiated, planned, and installed the WAN / LAN for all locations.

• Installing and maintaining the media indoor screens. Company Al-Dar Newspaper - UNMC

Roll Computer Engineer

Dates Apr 2008 - June 2010

• Participated in the design, installation & operation of corporate headquarters Gigabit network.

• Participated in the design, installation, operation & upgrade of server room and all its components including UPS and monitoring system.

• Installed nearly one third of all PC's designated for general use in the different news related sections of the newspaper.

• Responsible for the installation of a network wide printing solution that connects all computers in the production division to a printing server, and thus to the printers.

• Installed a two-branch network service for the Easy news information distribution network to connect two branches’ headquarters & printing location. Education

2001–2007 Arab Academy for Science & Technology

Alex, A.R. Egypt B.A., Computer Engineering.

Certifications

2024 PMP (Project Management Professional)

4-2022 CCNP Voice

2-2017 CCNP

2-2014 CCNA Certification

7-2012 UAC (United Arab Institute for Private Training) -Kuwait - MCITP – enterprise administrator Personal

information

Full Name: Nadeem Essam Mohammed Shalan

Date of Birth: 23 of January 1983

Nationality: Jordan

Sex: Male

Status :Married

Reference References available upon request

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