JOHN L. BRICIA

B** L* UN Avenue corner Poland St., VTHC, Talon V

Las Pinas City, Philippines

Mobile # : 092*-******* / 091********

e-mail address: ac57yk@r.postjobfree.com

Any of the challenging position:

Lead Network Engineer / Lead Desktop Engineer / Lead Service Desk / Lead Project Engineer

Network Engineer / Network Administrator / Sr. Desktop Engineer /

Computer Maintenance Technologist (I, II, III), Information Technology Officer I

Network Assistant Manager or Manager / Desktop Assistant Manager or Manager / Project Manager

with a progressive company that will effectively utilize acquired expertise and experience

Total IT experience:

implemented the company ITIL based Service Delivery & Service Support Management

2nd & 3rd Level Support for Network/Voice/Desktops & Applications : (3 years)

Hands-on Router/Switch configuration/administration: (12 years)

Hands-on Firewall configuration/administration : (3 years)

Structured cabling setup and management : (15 years)

Telco/desktop/network vendor management : (15 years)

Network/Desktop Project Management : (15 years)

Desktop/Hardware & Application Support : (20 years)

Managerial & Supervisory/Team Lead experience

Cisco Certified Network Associate (CCNA) Exam Rating: 100%, Cisco ID: CSCO11335629

Government Civil Service Eligible (Professional & Sub-Professional)

Technical Experience :

NETWORK

Design & troubleshooting, LAN/WAN setup/administration & management of the following:

Core/Edge Routers & Switches, Firewall, Structured Cabling, Telco Lines, NMS, etc.

HARDWARE

Management, repair & maintenance of the following:

Desktops, laptops, printers (passbook, laser & dot matrix), scanners, UPS, etc.

TELEPHONY

Management of PABX & IP phones (outsourced)

OPERATING SYSTEMS

Windows XP, Windows2000, Windows 2003, Windows 7, Windows Server 2003/2008

APPLICATION SOFTWARES

MS Word, Excel, Power Point, Microsoft Outlook, Mozilla, Whats-up Gold, Visio, VNC, etc.

KNOWLEDGE OF THE FOLLOWING

DNS, DHCP, Static Routing, RIP, IGRP, EIGRP, OSPF, Basic BGP, VTP, VLAN, ISL, 802.1Q, Inter VLAN Routing, HSRP, VRRP, GLBP, ACL, Ether Channel, STP

2014 to Present Self Employed

Freelancer

Desktop and Laptop repair services (on-call or shop repair)

LAN/WAN setup and consultancy

IT project implementation (network, desktops/laptops, structured cabling)

2010 to 2012 East West Banking Corporation

Manager (Universal Bank)

Network & Desktop Department Head

Duties / Responsibilities:

Management of 3 Teams (Network Support, Desktop & Application Support, Telephony)

Service Delivery Management (Network/Desktop/Telephony)

Availability Management

LAN/WAN link availability monitoring (286 branch links, 8 Head Office BH links, 4 DR BH

links), Branch & Off-site ATM links

PABX & Voice Trunk links availability monitoring

Desktop/Laptop/Printer availability monitoring

Ensure that all agreed SLA on availability are complied (internal/external clients)

Supplier Management

Telco (Globe, PLDT, Bayantel, Digitel), Network Suppliers, Desktop/Hardware Suppliers,

Third Party Outsourcing (Desktop & Application Support, Passbooks,PABX & UPS services),

Structured Cabling Projects

Capacity Management

WAN link utilization monitoring & analysis (286 branch links, 8 Head Office BH links, 4 DR BH

links)

Establishment of capacity plan (set capacity thresholds)

Information Security Management

Enforcement of Router, Switch, Desktop, Laptops, Data Cabinets, PABX security policies,

Physical security policy

Service Continuity Management

Disaster Recovery Center implementation. Setup & testing of major disaster scenarios as

mandated by Central Bank of the Philippines. Risk identification/assessment, impact analysis

and counter measures

Service Level Management

SLA drafting, negotiation, monitoring, review & compliance for all Network, Voice & Desktop

related services (internal & external)

Service Support Operations Management. (2nd & 3rd Level Network, Voice & Desktop Support)

Incident Management

2nd &3rd level Network & Desktop support monitoring & resolution of incidents. Conduct trend

& incident analysis. Service request fulfillment

Problem Management

Perform root cause analysis & problem mitigation (Network & Desktops)

Change Management

Enforce compliance on any configuration changes and deployment aligned with change policy

Submit & present the Service Delivery report for Network/Desktop/Voice to IT Group Head during regular monthly operations review

Project management (Major LAN/WAN setup, Cabling and Desktop related projects

Network administration and maintenance

(Cisco Routers/Switches/IP Management/NMS/Structured Cabling)

Coordination with Telco Providers (Leased Line application, Project implementation, Choice of service: Leased line/FR/IPVPN, Metro Ethernet, etc.)

Coordinate with LAN/WAN/PC provider & solution integrator concerning additional equipment requirements.

Promote a “Service Culture” to team members ensuring everyone is aware of the service ethics and their individual responsibilities.

Attend to the skills upgrade and training needs of the department.

Laptop & Desktop maintenance (4,000 plus hosts)

2009 to 2010

Network Engineer Saudi Electric Supply Company

Kingdom of Saudi Arabia

Duties / Responsibilities:

Hands-on configuration, management and administration of company network facilities (LAN/WAN/Firewall/Cabling) that interconnect the following sites/branches:

(Alkhobar, Riyadh, Jubail, Dammam, Yanbu, Jeddah, Bahrain, Kuwait, Sharjah, Abu Dhabi, Dubai & Qatar)

Ensure high network availability

Coordinate with telco any link related concerns

Network, desktop/laptop and application support

2008 to 2009 East West Banking Corporation

Sr. Team Lead (Sr. Asst. Manager)

Network & Desktop Management Department

2000 to September 2008

Team Lead (Asst. Manager)

Network & Desktop Management Department

Duties / Responsibilities:

Manage IT/Network & Desktop service delivery of Head Office and branches.

Project management (Network setup, Cabling and Desktop related projects).

Contribute to the development & delivery of the Service Level Agreements.

Monitor and ensure high network availability.

Network Administration and Maintenance

(Cisco Routers/Switches/Firewall/IP Management/NMS/Structured Cabling)

Coordination with Telco (Leased Line application, Project implementation, Choice of service: Leased line/FR/IPVPN, Metro Ethernet, etc.)

Coordinate with LAN/WAN/PC provider & solution integrator concerning additional equipment requirements.

Promote a “Service Culture” to team members ensuring everyone is aware of the service ethics and their individual responsibilities.

Attend to the skills upgrade and training needs of the department.

Router and switch configuration (Core/Backbone equipment)

1995 to 2000 East West Bank, Filinvest Land Inc.,

Jr. Team Lead (Supervisor) Filinvest Alabang, Filinvest Capital

Network & PC Support Group Filinvest InformationTechnology Inc.

Duties / Responsibilities:

LAN & WAN maintenance team lead and hands-on support

Responsible for the supervision & maintenance of company desktops/printers/and other peripherals.

Data communication support for branches (On-lining of new branches).

1993 to 1995 Computer Ventures, Inc.

Senior Service Engineer

Assignment: Department of Trade & Industry

Duties / Responsibilities

Network & Desktop support team lead and hands-on support

Responsible for the repair and maintenance of company desktops/printers and other peripherals

1991 to 1993 Computer Ventures, Inc.

Costumer Service Engineer

Job Assignment: GSIS, PVAO, MWSS

Duties/Responsibilities

Desktop and software application support (installation, maintenance, troubleshooting)

Network support

COLLEGE Bachelor of Science in Electronics & Communications Engineering (BSECE)

University of the East

SECONDARY Catanduanes National High School

Virac, Catanduanes

PRIMARY Virac Pilot Elementary School

Virac, Catanduanes

Name : John L. Bricia

Address : B17 L4 UN Avenue, corner Poland St., Veraville Townhome Classic, Talon

V, Las Pinas City, Philippines

Place of Birth : Gogon, Virac, Catanduanes

Date of Birth : November 19, 1963

Sex : Male

Nationality : Filipino

Civil Status : Married

Languages Spoken : English, Tagalog, Bicol

TIN # : 106-317-558

SSS # : 03-9672617-9

PAGIBIG# : 000*-******-**

PhilHealth# : 19-051067034-9

Passport# : xx3589549

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