Customer Service Representative

HECTOR MATA

*** ****** ** ********** **, *****

339-***-**** ******.*****@*****.***

Github: https://github.com/hectormata

EDUCATION

University of Massachusetts Boston Boston, MA

Bachelor of Science in Computer Science Expected July 16 2018

Activities: College Varsity Soccer (2012-2014), College Varsity Tennis (2015–2016)

Programming Skills: Java, SQL, Android, Python, C/C++, Linux/Unix, and JavaScript

Relevant Coursework: Operating Systems, Design Patterns Development, Mobile Applications, Computer Concepts; Intermediate Computing with Data Structure; Programming in C; Advanced Data Structure; Computer Games Programming; Computer Architecture and Organization

LEADERSHIP EXPERIENCE

Enterprise Rent-a-Car Boston, MA May 2016 – Present

Management Trainee Intern

Consistently exceed daily and monthly sales goals; repeatedly received multiple awards

Manage a fleet of +150 vehicles including tracking location and maintenance records

Provide excellent service to an average of 50 customers per day in English and Spanish

Problem solve when complaints arise to ensure customer satisfaction and retention

United Parcel Service (UPS) Boston, MA July 2014 – February 2015

Supervisor

Created and maintained an environment safe for 7 to 10 pre-loaders

Helped load delivery trucks to send packages on-time

Oversaw work area and delegated roles to ensure sufficient labor for each task

Ensured no packages were left behind after shift and that each package was accounted for

Supervised work area and maintained awareness at all times of potential hazards

OTHER EXPERIENCE

Planet Fitness Dedham, MA November 2015 – February 2016

Customer Service Representative

Managed the front desk, answering calls, checking members in, providing friendly customer service and performing cash and credit transactions

Maintained floor and equipment cleanliness at all times

Promoted monthly memberships and upgrades to customers

Towne Park Boston, MA December 2013 – August 2014

Valet Attendant (Leader)

Provided quality services for Hotel guests

Maintained up to date car inventory during shift

Oversaw the dispatch of Valet attendants for cars ready to depart

SKILLS

Languages: Bilingual in Spanish

Computer: Microsoft Word, Excel, PowerPoint, Adobe Photoshop

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