Junior Web Developer

Alfred Jardiah Jr

*** ******* ** *** **, Phila, PA, United States (US) Pennsylvania 19115

Home: 267-***-**** - **********@*****.***

http://ajdigitaldesign.com/ https://github.com/AjDigitalDesign

Professional Summary

Successful at improving usability, performance and functionality by applying skills in PHP, Javascript and CSS. Collaborative and hardworking team player with critical thinking skills and a systematic approach. Excellent communication and organizational abilities with a resourceful approach to solving diverse problems. Deadline-driven and knowledgeable professional with a strong desire to learn and contribute to team success.

Skills

Web development projects

Customer service

Website maintenance

Written and oral communication

PHP

W3C DOM methods

Database design

SEO coding and strategy

JavaScript knowledge

Content marketing strategy

Troubleshooting

Website optimization

Excellent problem-solving abilities

Javascript

Self motivated

Adobe Creative Suite

Website navigation

WordPress

MYSQL

Photoshop

CSS3

SCSS

HTML5

Work History

09/2017 to Current

Freelance Web Developer

AJ Digital Design – Philadelphia, PA

Designed, implemented and monitored web pages and sites for continuous improvement in a fast-paced environment.

Utilized programming capabilities in PHP, SQL and JavaScript and other libraries as needed.

Converted mockups into HTML, JavaScript, AJAX and JSON.

Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.

Hands-on experience using UNIX and Apache web servers.

Oversaw troubleshooting of technical issues to solve problems within a reasonable time frame.

Implemented Google Campaigns and SEO for various types of websites.

Manage a user guide to help clients understand site features and management of website to increase visitor satisfaction.

Developed Wordpress Website from Photoshop Mock-up

Prepared and presented technical proposals to clients.

03/2015 to 09/2017

Proactive Problem Management

DaVita HealthCare Partners, Inc – Malvern, PA

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Evaluated the effectiveness of key processes and identifies opportunities for improvement.

Analyze incident volumes and trends to identify process or technological improvements that will reduce incident volumes, and help streamline resolution.

Facilitates meeting on process activities.

Manage and identify potential problems through trend analysis call volumes from Service Desk incidents data.

Establish and maintain relationship with member of other key processes to ensure successful integration and eliminate recurring incidents and problems.

09/2013 to 03/2015

Helpdesk Analyst

DaVita HealthCare Partners, Inc – Malvern, PA

Provided Professional services to end-user of proprietary software.

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Answer questions about product features and resolve user problems.

Collaborated with clients from concept through final delivery of product or service.

Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.

Documented all issues and generated reports details common problems and error trends.

Partnered with different to resolve complex problems that required escalation.

Implemented new working processes that delivered continued improvements.

Built relationships with team members so that they felt comfortable addressing concerns and issues.

08/2010 to 09/2013

Supervisor

Devereux Foundation – King of Prussia, PA

Provided instruction, coaching and motivation to all employees during the shift.

Implemented programs designed to meet the social, emotional, physical and personal needs of individuals.

Maintained a clean, safe and well-organized patient environment.

Worked to improve and enhance patient lives through effective and compassionate care.

Developed rapport with patients to create a safe and trusting environment for care.

Supervised daily activities and provided assistance when needed.

Managed staff schedules and call-outs

Education

2020

Information Technology

La Salle University - Philadelphia, PA

2005

High School Diploma

George Washington High School - Philadelphia, PA

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