Desktop Support Customer Service

Bryan Holder

**** ********* ***** • District Heights, MD 20747 • 240-***-**** • ************@*****.***

Skills

Certifications : CompTIA Security+ certification

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps

Microsoft Office

customer service oriented

Possess strong interpersonal and organization skills

Experience

NEUSTAR Mclean, VA

Help Desk Intern January 2018 – Present

Provides technical support, training and guidance to end users.

Manage inventory using excel to, track users machines

Test and image desktops and laptops

Maintain, analyze, and troubleshoot, software and computers

Set up new meetings and video conferences using outlook for executives and clients

Troubleshoot and set up new computers and telephones for new users

DOPEPICSBYBRYAN Walker Mill Rd, Capitol Heights

Photographer / Videographer March 2016 – Present

Developed own photography company and built a successful brand Education

Worked in Adobe Premiere Pro, Adobe Light Room, and Adobe Photoshop

Provided great customer service with about 5 clients a week providing outstanding quality

Conducted interviews with Michael Blackson, Cassidy, Gillie Da Kid plus more

Compose questions and topics for interviews

Visualized and produced video content for interviews

Schedule and planned interviews

Education

Year Up, National Capital Region Arlington, VA

Information Technology Training September 2017 – Present

Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities; the one-year program includes college-level coursework, career training, and a six month corporate internship

Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, software development/testing, and business operations

Earned 22-28 credits through the American Council on Education's College Credit Recommendation Service (ACE CREDIT); relevant course work include Intro to Computer Applications, Business Writing, Public Speaking, and Career Development; recognized fully by George Mason University, Northern Virginia Community College, Johns Hopkins University, Montgomery College, and 2,000 other colleges/universities nationwide

Awards and Honors

Year Up: Dependability Award October 2017

Keith & Sons Soul Food: Employee of the Week May 2016

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