ROMA DESHPANDE

408-***-**** ac57vi@r.postjobfree.com

Ø 1.5 years of extensive experience as Data Entry Specialist Ø 1 year of experience in Customer Support

Ø Experience in Business Analysis, including formal education Ø Experience in Quality Assurance

Ø Experience in Compliances

SKILLS

Tools: JIRA & Confluence (self taught), MS-Office

Operating Systems: Mac OS X, Windows

Data Entry Tools: Kofax

SOFT SKILLS

§ Quick learner

§ Team player

§ Customer obsession

§ Presentation skills

§ Communication skills

§ Attention to detail

PROFESSIONAL EXPERIENCE

Crescendo Bioscience, South San Francisco (a Myriad company) Feb ‘18 - Present Crescendo Bioscience provides Rheumatologists with clinical insights providing them to manage patients with autoimmune and inflammatory diseases effectively.

My Role: As a Data Entry Analyst is to enter patient’s prescriptions, health insurance & provider details into an internal portal (Kofax). My role also requires me to follow compliances, especially HIPAA. I proactively work with cross-functional teams, especially Customer Service Team to provide administrative support.

WPA World Class Service, Bangalore May ‘08 – Nov ‘09 WPA is a UK company specializing in health insurance. WPA provides health and dental insurance to individuals, families, small, medium & large enterprise companies My Role - Worked as Data Processing Officer, which involved data entry into different domains within insurance industries like indexing, buy, processing insurance claims by looking into patients medical history and current insurance plan.

Apart from data entry and Admin, I responded, proactively, to customer emails with query and details IT Miles, Bangalore Nov ’07 - May ‘08

IT Miles is an India based Software product company, specializing in creating consumer products. Project Description – HR-Miles – An internal HR software package used to maintain employee details. Some of the modules of this package are – Admin– Add/Modify/Deletion of Employee, Leave, Find, Manager Module

– Based on Roles, Holidays and Reports.

My Role – I was responsible for writing test cases for Admin Module, Leave & Find. My role was in constructing user acceptance test cases & testing

Roma Deshpande Resume, Page 2

Cegonsoft, Bangalore Jun ’07 – Aug ‘07

Cegonsoft was QA training institute (on the job training) in Bangalore. Cegonsoft was providing QA Services to many of the customers in India

My Role – I was mainly given the task of writing test cases & executing the test cases for one of the clients. I was tasked to write test cases for education software used in schools ACHIEVEMENTS

§ Promotion from Data entry clerk to Data entry officer within 6 months

§ Bagged “employee of the month” 3 times within a span of 1 year

§ Isolation, Identification and Characterization of Feather degrading Bacterium: A successful project was published in International Journal of Poultry science - https://www.cabdirect.org/cabdirect/abstract/200******** EDUCATION & CREDENTIALS

Bachelor of Engineering in Biotechnology

Business Analysis from ZarenTech LLC

Quality Assurance from CegonSoft

Contact this candidate