Active Directory, Microsoft Office, Customer Service and Support.

JACOB LONGORIA

Objective

To take a *nd step into the IT field with a focus on customer support/service especially with web and application software such and RDSM, Active Directory 2003 – 2012, Sharepoint. I am also well versed in Operating Systems like Linux, Window XP – 10 ver. 1803

Education

A.A. Computer Support Specialist – PALO ALTO COLLEGE

May 2018, GPA 3.89/4.00

Intro and Advanced OS installation, March 2016

C++ Basics, May 2017

Advanced Integrated Applications, December 2017

Areas of concentration

Active Directory 2008 and 2012

Customer Care/Support

Microsoft Office Suite

Data and information gathering with internet searching as well as peers, coworkers and Administrators.

Experience

Manager – McDonalds PMPCC Foods Inc.

January 2011 – February 2014

Bank deposits to bank nightly, creating a healthy environment for employees and customers, calming irate customers, business orders/transactions, ensuring quality of service for every customer in a store ranked in the top 100 in the United Sates.

Computer Lab Assistant – Northwest Vista College

May 2016 – Present

Creating and maintaining client accounts in Active Directory, network port activations, assisting clients politely and efficiently face-to-face and through phone calls, computer updating and imaging especially with software