Customer Service Manager

**** ****** **, *** **** Waco, TX ***** 2-54-339-**** T ************@*****.***

Theresa Sneed

Objective

I am a results-driven individual. Distinct attributes are flexibility and strong focus on implementing details to achieve company goals. Recognized as a reliable employee with a strong background in customer service. Experience

1/2/12 - Current Warren Laboratories Abbott, TX

Customer Service

I upsell by calling customers back to ensure customer satisfaction

Handle customer complaints effectively and efficiently by listening attentively

Answer and receive calls on a multi-line telephone

Set up business accounts

Ensure qualification of new potential business accounts

Oversee shipping and receiving in the entire warehouse

Achieved certificate to operate forklift

6/2009 – 11/2011 First Central Credit Union Hillsboro, TX Teller/Member Service/Marketing

Handled deposit withdrawals

Opened IRA’s with new and existing members

Responsible for opening and closing checking and savings accounts

Responsible for opening and closing CD’s

Processed loan applications

Traveled for training to expand skills in marketing

Performed presentations at hospitals and industries

Responsible for increasing the clientele and excelling the growth 3/2009 – 6/2009 KB Toys Hillsboro, TX

Manager

Overseen store operations

Responsible for hiring and terminating job positions

Performed Inventory Control with included balancing of shrinkage and overages

Lead a management team of 15 employees

Planned, assigned, monitored work task for optimum team efficiency

Opened and closed the store

Led and motivated employees to achieve high levels of productivity and custom service 9/1999 – 3/2009 Liz Claiborne Woman Hillsboro, TX

254-***-**** x *********@*****.***

Theresa Sneed

Manager

Overseen store operations

Responsible for hiring and terminating job positions

Performed Inventory Control with included balancing of shrinkage and overages

Lead a management team of 10 employees

Planned, assigned, monitored work task for optimum team efficiency

Opened and closed the store

Led and motivated employees to achieve high levels of productivity and custom service

Traveled for store opening, closing, inventory, and operations References

References are available on request.

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