Technical Support Engineer

Jose L Vieira

**** ****** ***** ****, *** **** l Orlando l Phone: 407-***-**** l **************@****.***

PC hardware and software (Windows environment) specialist

Strong knowledge of computer operating systems: All Windows versions (from NT to Windows 10) both desktop and servers versions. Installation, upgrade, configuration, setup, diagnostic, troubleshooting, virtualization, tune-up and optimizing, disk cloning and backup.

Long experienced assembly computers from ground up, knowledge in motherboards, video cards, HDD, SSD, memory modules, processor, fan coolers, DVD and Blu-ray write devices, drivers management, virus removal, spyware removal and PC tune-up. More than 18 years working with networking equipment for Lan and Wi-Fi (routers, switches, DSL and cable modems) familiar with IP, DNS, DHCP, PPTP, VPN, PPTP. Excellent Android knowledge.

Skills

Computer diagnostic step-by-step and resolution.

Long experience in networking technologies.

Own vehicle.

Focus on company and customer needs.

Adaptability

Technology lover

I Speak some Portuguese

Professional Experience

EMPRESAS POLAR, FOODS, CARACAS, VENEZUELA – Biggest food and Brewery Company in Venezuela

National technology coordinator, 6/1991 to 09/2017

Investigate, propose and implement local solutions and communications networks (LANs / WANs), required by Empresas Polar Food Area to streamline their business processes. Provide the support required by the different Business Area Food for the implementation of network-based communications systems.

Selected Accomplishments:

Coordination, planning and implementation of investment plan in digital technology for printing (fotocomposers, CTP's, workstations, large format printers, RIP's, routers, servers, switches, cabling, security, and specialized programs area)

Configuration and implementation of NAS (Synology RackStation).

Research services and information technology products based on networking and communications to meet the needs to support business activities.

Provide technical support to users of all Business Area Food in the installation of Operating Systems, Mailing Systems and SAP R/3 and R/4.

Analyze, design and implement local area networks.

Provide technical support in the interconnection of networks Food Division.

Oversight recommendation and installation of all local networks of enterprises, Division of Food (selection of wiring, design, home server, operating system and server stations, communication protocol selection etc., 14 companies are currently served approximately 3700 people).

Education

-INSTITUTO UNIVERSITARIO DE TECNOLOGIA ANTONIO JOSE DE SUCRE, MARACAY, VENEZUELA

Associate Degree IT, 9/1991

-CYGNUS TECHNOLOGIES, CARACAS, VENEZUELA

1993 - 1994 Novell Certified NetWare Engineer (CNE 3)

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