Manager Sales

KAMILLA WAYNE

Chicago, IL

( 508-***-**** * *************@*****.***

https://www.linkedin.com/in/kamilla-wayne

Operations/HR Manager

Performance Management Solution Focused Staff Training/Development

A team-oriented, performance-focused multilingual professional highly regarded for establishing policies and procedures, recruiting and hiring key employees, developing personnel, retaining employees, creating HR initiatives and fostering overall growth opportunities. Strong leader and persuasive communicator recognized for building collaborative relationships to meet business goals. Known for the proven ability to partner with management in developing strategies that improve employee productivity and staff promotions for industry leaders including Marshalls, Ann Taylor and Zara. Out-of-the-box, analytic thinker who pushes creative limits to champion ideas and create customized business solutions for continued development.

Selected Highlights

Strong HR background with success increasing corporate profitability by 35% via effective people management while developing and implementing key HR strategy and planning techniques for a $20M+ per year store.

Consistently achieved improved business results, sales goals and financial strategies while recognized within the top 5 in gross margin for 6 consecutive months.

Generated 24% of sales by managing and overseeing critical client books.

Continually surpassed all sales and profitability objectives by guiding cost controls and supervising a staff of 130 while managing a high-volume, multi-faceted location.

Integrated in-depth product management resulting in a 1.2% decrease in inventory shrinkage for 3 consecutive years.

Core Competencies

Relationship Management

Process Improvements

Business Strategy

Budget/Cost Management

Benefits Administration

Talent Acquisition

Organizational Development

Orientation/On-Boarding

Metrics/Reporting

Knowledge-Sharing Initiatives

Team Building/Leadership

Program Management

Professional Experience

MARSHALLS BOSTON, MA 2014 – 2017

Operations Manager

Devised and employed an employee-centric direction, with superb frame-shifting ability in diverse, multi-cultural environments to drive continued business growth. Designed and implemented a strategic approach to training analysis based on forecasted staffing needs vs. current associate capabilities to drive top employee performance. Drove industry best practices for multi-layered talent reviews, performance evaluations, demotions and promotions to enhance employee satisfaction. Created and fostered lasting partnerships with store leadership teams, allowing for engagement and coaching sessions to facilitate a customer service culture.

Created and executed innovative HR strategy and planning techniques for a $20M+ per year store, expanding opportunities and boosting corporate profitability by 10% through improved people management.

Trained, supervised and guided a team of 100+, demonstrating a high work ethic and professional conduct within high pressure and fast-paced operations while monitoring for top productivity and efficiency.

Served as a thought leader to all staff members covering employee engagement relations, training and development, safety in the workplace, compensation and benefits administration, elevating employee retention by 65%.

Administered all employee transfers, leave of absence, change of status and change of employee information. Managed all employee payroll issues.

Developed and implemented creative talent acquisition strategies, partnering with key leaders to ensure quality candidates and maximum retention.

Integrated a collective company culture and developed core standardized HR and operations programming, executing strategic plans to ensure long-range projections were continually exceeded.

Managed all aspects of payroll operations with $20-$28K per week assuring 100% accuracy.

Generated employee scheduling for the team of 120+ using Kronos Workforce Management Systems, increasing efficiency by approximately 20%.

ANN TAYLOR BOSTON, MA 2013 – 2014

Co-Manager

Maintained a number of business initiatives/operations planning including human resources, inventory control, merchandising, cash control and auditing, ensuring growth, efficiency and regulatory compliance while protecting the store from internal and external shortage. Delivered exceptional customer service and hospitality for vendors and clients, enhancing branding and end-user initiatives across all units.

Ann Taylor Accomplishments – Continued

Managed the 4th highest volume store in the U.S., strategically hiring, training and supervising a team of 35 ensuring the proper fit for each position.

Recognized within the top 5 in gross margin for 6 consecutive months, maintaining productivity and profitability and supporting the attainment of business results, sales goals and financial strategies as communicated with senior leadership teams.

Developed and applied efficient management of client books, accounting for 24% of sales.

Oversaw a high-volume, multi-faceted location, consistently achieving sales and profitability objectives while guiding cost controls and directing a staff of 130.

Directed store growth, retention and profitability through the execution of visual planning and marketing efforts with a focus on product/stock planning and prepared sales, boosting sales by 15%.

ZARA BOSTON, MA 2009 – 2013

Store Manager

Guided streamlined troubleshooting and resolution management, enabling operational efficiency and workflow solution throughout all departments. Devised and directed continuous improvement initiatives and strategic planning programming, identifying key areas for improvement.

Managed 2 district stores and a team of 140+, including 4 department managers and 8 assistant managers with a focus on behavioral development.

Reduced inventory shrinkage by an average of 1.2% for 3 consecutive years through in-depth product management.

Served in a key management role driving project management across multi-unit teams for a high-performing retail store while collaborating with senior leadership to achieve and surpass growth targets by 7%.

Facilitated discussion on strategy and execution of marketing strategy/planning to increase revenue by 8%, branding by 5%, product positioning by 10%.

Consistently achieved all sales and profitability objectives while guiding cost controls and managing store-wide operations, boosting revenues by 13%.

INTERNATIONAL MULTI-SERVICES MARLBOROUGH, MA 2007 – 2011

Administrative Assistant

Developed a filing system to increase the ability to retain and recover documents, reports and records. Captured and entered confidential information into specific files and forms from recorded material.

Systematized operational files while serving as a liaison between employees and clients, utilizing multilingual skills to grow the client base.

Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Provided outstanding and professional client/customer support, receiving high satisfaction ratings.

Education

Tiffin University, Tiffin, OH: Business Administration

Additional Credentials

Technical Skills

Microsoft Office: Word, Excel, PowerPoint, Outlook, Access, Publisher; Blackbook, Talent Platform, Halogen, TalentSpace, BambooHR, Oracle, Kronos, ADP, Indeed

Languages

Portuguese, Spanish

Honors/Awards

Manager of the Quarter, Marshalls

Highest Customer Satisfaction Ratings, Marshalls

Operational Excellence Award, 2016

Team of the Year, 2015, 2016

Volunteerism

Caretaker, PAWS Chicago: 2017 – Present

Detailed Professional References Available Upon Request

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