IT QA Analyst / Tester

Anthony DeVico

*** ***** ***** **, ****** Island, New York 10312 646-***-**** *************@*****.***

QA/Project Management

Quality Assurance and Project Management Professional with 20 years of experience building critical software systems with global deployment. Experience spans the telecommunications and healthcare industries. Extensive hands-on experience, maintaining a high level of software quality on complex systems, adhering to standards and formal processes, enhancing client value and helping to deliver on-time.

SKILLS AND CERTIFICATIONS

SDLC, Agile Essentials and Scrum Fundamentals Certifications, Scrum Master Training, Share Point 2010, HP Quality Center, Clarity, Mynah (automation test tool), Code Coverage, C, PL/C, Optum Cloud for IT Professionals Certification, Database Systems, Selenium WebDriver & Python training, VOS, UNIX, Excel, Word, HP QTP, MySQL.

PROFESSIONAL EXPERIENCE

United Health Group Inc. – Optum Technologies Basking Ridge, NJ

IT Quality Project Consultant 04/11 – 04/17

Consolidate QA application estimates (test-effort) for single and multi-app projects involving a staff of over 50,

Determine work effort required to initiate, and differentials required to complete projects between budget guidance/solution/design estimates, and numerous scope changes,

Centrally manage all impacted applications and related QA estimates,

Coordinate and expedite the resolution of budget issues between Project Managers and QA Planning and Strategy teams,

Tested migrated data from Prompt project management system to Clarity,

Recommended standards and worked relentlessly on having Project Managers “build” record structures in Clarity to reflect the appropriate applications impacted at each stage of a project,

Assign new QA projects (estimates) for processing to other team members,

Run bi-weekly status meetings, and help ensure adherence to and improve departmental processes,

Help other team members to keep backlog in check,

Updated and maintained Excel template for calculation of QA estimates,

Supported team effort to create Share point for Escalated QA estimates and recommended additional metrics for dashboard to monitor processing performance,

Improve turnaround time on completing QA estimates and posting to Clarity,

Mentored new employees to handle processing of QA estimates.

Senior Quality Engineer 10/04 – 03/11

Lead tester of the TOPS Application (processes medical claims with a focus on increasing claims adjudication) involving mainframe, cloud, and web-based infrastructures,

Led large and complex new features - devised global testing strategy, authored test plans/cases based on system requirements and detailed designs, led testing teams,

Helped define and clarify systems requirements,

Responsible for test data provisioning and data management across integrated products,

Tested field related defects, logged and reported on internal defects and triage; determined code coverage,

Improved the management of test execution, milestones and metrics,

Ensured all QA processes were followed,

EPO, POS, PPO, and HMO products tested, related to deductibles, max visits, EOBs, member and provider data, INN, OON, OOP, adjustments, and allowances.

Telcordia Technologies Piscataway, NJ

Project & Contract Manager 11/02 – 07/03

Prepared responses to RFPs, and RFIs, from perspective clients for our Network Assurance products,

Reviewed requests and solution architecture documents, prepared pricing and costs associated with cost elements on internal P&L statements,

For funded projects utilized internal financial systems to track project expenses,

Initiated new pilot program to improve bid and proposal process,

Participated in product management development program to increase awareness of our need to build and present business value propositions to our potential customers.

Quality Assurance Engineer 03/97 – 11/02

Lead solution tester for the Network Assurance Product line (operation support systems for Telco network fault and performance management) including Surveillance Manager, Service Level Manager, Network Performance Monitor (web-based), and Network Capacity Manager (web-based); supported various telephony services (e.g., ATM/FR, ADSL, CES, VLS, and SONET); coordinated testing within the solution group and across relevant product teams; additional testing with live network elements,

Lead product tester for NMA (monitors alarms from tens of thousands of live network elements) on all new features assigned and regression areas,

Helped define and clarify systems requirements, and improve traceability,

Wrote test strategy documents based on systems requirements and detailed designs, led test teams and resolved complex inter-system issues,

Proposed numerous innovative enhancements improving products and client value,

Led testing efforts for major accounts including NYC Transit Authority, Verizon, and Frontier Communications,

Automated, and coordinated efforts to automate test cases across the testing team; performed on-going maintenance of previously automated test scripts,

Performed root cause analysis, tested field related defects, tested year 2000 impacts, and participated in key learning sessions,

Simultaneously, tested multiple releases in multiple environments,

Assisted Learning Support in writing technical documents,

Engaged clients at “Guest Tests” (including user acceptance testing) and Conferences; performed demos for Telkom South Africa and applicable cross-functional teams within the organization (including solution architects, systems engineers, and installation and deployment),

Played role in organization achieving CMMI Level 5 (highest level of standards, procedures, and processes for software quality) and ISO 9001 certifications.

EDUCATION

M.B.A., Management, Long Island University

B.S., Accounting/Mathematics, Brooklyn College of the City University of New York

Contact this candidate