Network Support Technician

RAYMOND JOHNSON

**** *. ** ****** ********, AZ **392 602-***-**** **************@*****.***

OBJECTIVE

To obtain a position that utilizes my strong networking abilities, sales experience, excellent customer service skills and knowledge of networking devices and their functions.

PROFESSIONAL DIGITAL AND TECHNICAL SKILLS

Cisco ID: CSCO13188086

Cisco Certified Network Associate (R&S) Obtained 09/22/2017 Cisco Certified Network Associate Cyber Operations Obtained 05/19/18 EDUCATION AND AFFILIATIONS

Florida State University

Tallahassee, FL

Bachelor of Science in Information Technology

Member of Alpha Tau Omega Fraternity (May 2013 – Present) – Served as the “voice” of fraternity and worked with Wounded Warriors Project.

EXPERIENCE

IT Service Help Desk -Safeway (Phoenix, AZ)

August 2015 – June 2017

Provide first line support for any information technology issues and problems.

Provide assistance by phone, email and/or using ticket management system.

Perform password resets and re-certify tokens.

Support computers, laptops, tablets, smart phones and applications. Quickly and accurately determine incident scope and impact. Act as a liaison between customers and technical escalation teams. Network Operations Support – U-haul International (Phoenix, AZ) June 2017 – Present

Responsible for operating a global network, collaborating with engineering teams to maintain availability and performance of the network.

Configure and administer a variety of network devices; Monitoring performance; assist with troubleshooting network problems and outages; and scheduling upgrades.

Install network software, including security or firewall software [Cisco ASA5506-X, Cisco 881 Routers]

Support and troubleshoot switches, routers, firewalls, wireless networks and VPNs

Implement initial configuration & updating IOS/Firmware on Cisco Routers, Switches, and Wireless Access Points OTHER SKILL SETS

Proficient with Microsoft OS systems Strong Desktop Support Knowledge

Contact this candidate