Data Microsoft Office
Resume:
Shannon Sweeney
*******.*******.*@*****.***
Aspiring Salesforce Administrator
Analytically driven individual who provides clear communication to teams at all levels and builds rapport with others, while cleaning and evaluating evolving data sets from varied sources and solving problems. Salesforce Certification in progress.
Core Skills and Knowledge
• Salesforce Analytics • Strategic Data Support • Data Analytics Experience
• Team Training-Mentoring • Enterprise Planning • Quantitative / Qualitative Analysis
• Detailed Documentation • Process Improvement • Cross-Team Partnering Strong Proficiency in Salesforce, Microsoft Office, and Google Drive PROFESSIONAL EXPERIENCE
Houzz July 2016 – Present
Irvine, CA
High impact contributor with access to highly sensitive and confidential data centers at a startup organization that engages homeowners and professional in their community. Sales Planning Associate
• Directly work with executive leadership to build and customize Salesforce reports and dashboards.
• Gather and analyze consistent and accurate information from Salesforce to make data-driven decisions.
• Liaise and manage third party relationships, i.e. vendor facing and development teams.
• Work alongside Salesforce Administrators to troubleshoot and design best solutions.
• Evaluate operational processes to identify gaps and inefficiencies.
• Successfully trained 5 employees in Salesforce entry and reporting.
• Independently identify enterprise-wide solutions to data quality issues in Salesforce under tight deadline.
• Manage time sensitive assignments among interns and spearheaded restructuring of intern program to include more challenging assignments and professional development goals.
• Employ sensitivity and diplomacy to reduce peer errors across the enterprise. INSTITUTE FOR HUMANE STUDIES (IHS) January 2015 – July 2016 Washington D.C., Arlington, VA and Santa Barbara, CA High impact contributor with access to highly sensitive and confidential data at a non-profit educational organization that engages with students and professors nationwide. DATA QUALITY CONSULTANT
• Regarded as a technical expert and critical asset during transition of non-profit from Aptify into Salesforce.
• Helped bring IHS to the forefront of cutting-edge database technology and provide for the seamless integration of data into the new system.
• Managed data entries to correct and standardize data in a database of millions of individuals and institutions.
• Accessed extremely sensitive data and information and maintained the utmost confidentiality.
• Employed sensitivity and diplomacy to reduce peer errors across the enterprise. EDUCATION
CHAPMAN UNIVERSITY – George L. Argyros School of Business and Economics B.A., Economics, Political Science Minor, December 2014 Awards & Associations
Sigma lota Rho Honor Society for International Studies, Delta Mu Chapter Meticulous Standards of Precision, Accuracy, and Organization
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