Engineer Sales
Resume:
Ian Baumel
** **** ******* **** ***** Morristown, NJ 07960 201-***-**** ***.******@*****.***
Education
University of Maryland
Degree: Bachelor of Arts, English
Minors: Psychology, Communication, Journalism,
Relative Experience
Sales Engineer / Solution Consultant - Account Support / Solution Design to generate sales
oClients include: Wall Street Systems, Innovest Systems, Credit Suisse, Deloitte, PWC, EMC, VMware, AutoZone, American Institute of Physics, Samsung Mobile USA, Juniper, Entrust Capital, Premium Point Investments (Enterprise, Financial, SMB)
oEvaluate client environments with goal of improvement through increased solution sales
oSupport sales teams by leading technical presentations and acting as technical advisor
oActively improved relations with "at-risk" accounts on Service Improvement Plans (SIP)
oCoordinate internal teams for project design or RFP responses
oArchitect/Design IT solutions for Cloud environments and related Managed Services
oMaintain and nurture account relationships
Project Administrator – Internally coordinate IT projects from design to completion
oDefine project goals, milestones, and resources
oImplement project plans for IT service deployments (builds, migrations, rollouts)
oCoordinate between project stakeholders and technical teams
Operations Manager – Manage customer servicing technical operations for mid-size VAR
oManage NOC (Network Operations Center) / Helpdesk and Support teams
oHead Customer Service department, improving account satisfaction and reducing churn
oExecute all procurement, successfully maintaining budget and delivery milestones
oCoordinate vendors to generate leads, align channel goals and partnership qualifications
Technology Experience – Data Center / Cloud, Server architect, Managed Services (MSP), Virtualization,
Data Back-up, Disaster Recovery (DR), networking, security, storage
Vendor Experience – Microsoft, Dell/EMC, HP, Cisco, SonicWALL, Fortinet, NetAPP, Palo Alto, Nimble, etc…
Certifications
VTSP, VMware Technical Sales Professional
EMC Proven Professional - Sales Engineer
VSP, VMware Sales Professional
CSSA, Certified SonicWALL Security Administrator
Nimble Storage, Certified Sales Engineer
CISSP – work in progress
Business Experience
CenturyLink (New York, NY)
Sr. Sales Engineer - IT/Cloud Strategy – Financial Services
03/2016 - 06/2018
Sales Engineer for Global team, responsible for designing cloud environments for the financial vertical
Accounts included: Wall Street Systems, Innovest Systems, Credit Suisse, Deloitte, PWC
Actively improved relations with “at-risk” accounts on Service Improvement Plans (SIP)
Led cloud engagement (design, sale, and project administration) resulting in 175% increase in client MRR
Consulted with clients as an advisor for holistic approach to IT, with eye on increasing sales
Provided effective roadmaps to clients for the improvement of their IT environment
Addressed RFP requests to provide clear, concise and effective proposals to promote sales
Lead team in designing and implementing a new pre-sales project review cycle to ensure accuracy in delivery
Successfully executed typical Sales Engineer / Solution Consultant roles:
oMeet with clients and prospects to qualify and perform needs assessments
oAlign client goals with industry best practices, available services, and budgetary concerns
oDefine project: goals, scope, timeline, procurement, LOE, scheduling, testing and sign-off
oArchitect/Design project solutions and created custom solution proposals
oMaintained ongoing communications to foster account relationship
RFA – Richard Fleischman and Associates (New York, NY)
Design Engineer
07/2014 - 11/2015
Sales Engineer for US sales teams, responsible for designing IT environments for the financial vertical
Generated sales from: Entrust Capital, Premium Point Investments, Aflac, EMM Group, Altum Capital Management, various affiliates of Blackstone Private Equity, etc…
Addressed RFP requests to provide clear, concise and effective proposals to promote sales
Provided effective roadmaps to clients for the improvement of their IT environment
Generated increased organic sales by identifying opportunities for:
oService Contracts on Managed Services
oHardware upgrades or replacements (infrastructure turnover)
oSoftware / support / licensing renewals and upgrades
Successfully executed typical Sales Engineer / Solution Consultant roles:
oMeet with clients and prospects to qualify and perform needs assessments
oAlign client goals with industry best practices, available services, and budgetary concerns
oDefine project: goals, scope, timeline, procurement, LOE, scheduling, testing and sign-off
oArchitect/Design project solutions and created custom solution proposals
oMaintained ongoing communications to foster account relationship
Continued on next page.
StratoGen, Inc. (New York, NY)
Lead Sales Engineer - US
07/2012 - 01/2014
Generated sales from: EMC, VMware, AutoZone, American Institute of Physics, Samsung Mobile USA, Juniper, Buzzient Technology, MZI Global, etc…
Performed role of Acting Manager (no title) for US customer service, successfully increasing client satisfaction and providing rapid results to client inquiries or service issues
Administered Cloud Infrastructure projects:
oAssessed key IT business requirements and mapped to appropriate cloud strategies
oOutlined cloud integration plans including:
Project scope, timeline, procurement, scheduling, testing
oArchitected / Designed custom “private” cloud infrastructure solutions
Successfully executed typical Sales Engineer / Solution Consultant roles:
oMeet with clients and prospects to qualify and perform needs assessments
oAlign client goals with industry best practices, available services, and budgetary concerns
oDefine project: goals, scope, timeline, procurement, LOE, scheduling, testing and sign-off
oArchitect/Design project solutions and created custom solution proposals
oMaintained ongoing communications to foster account relationship
Panurgy, NY Metro (Cedar Knolls, NJ)
(Multiple Roles)
01/2000 - 04/2012
Sr. Sales Engineer / Project Coordinator: (2007 – 2012)
Successfully executed typical Sales Engineer / Solution Consultant roles:
oMeet with clients and prospects to qualify and perform needs assessments
oAlign client goals with industry best practices, available services, and budgetary concerns
oDefine project: goals, scope, timeline, procurement, LOE, scheduling, testing and sign-off
oArchitect/Design project solutions and created custom solution proposals
oMaintained ongoing communications to foster account relationship
NOC (Network Operations Center) Analyst and Manager: (2000 – 2006)
Provided proactive remote monitoring and administration of clients’ IT infrastructures
Managed daily scheduling of engineering consultant resources and project timelines
Provided level 2 and 3 network support and remote network administration
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