Customer Service Sales, Sales, Marketing, Merchandise
Resume:
Traneka Harris
Downey, California 90242
*************@*****.***
Education
The Art Institute of Hollywood North Hollywood, CA Bachelor of Science
Major: Fashion Marketing/ Merchandising
2015-Present
Experience
Macy's, Levi Strauss & Co. Vendor Paid Merchandise Handler Downtown Los Angeles, CA
March 2018 - Present
Assist the Merchandise Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
Assist in replenishment of stock onto the sales floor Assist in inventory process
Assist in markdown process
Responsible for customer carryout and special deliveries Participate in stockroom maintenance, organization, and housekeeping Process damages, transfers, and return to vendor merchandise Attend to customer service needs in a friendly and helpful manner when approached Maintain communication with vendors, MTMs, and regional and district offices for support on driving sales, promos, and product knowledge
Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app
Assist customers in all aspects of service fulfillment (i.e. BOPs), and have the ability to qualify customer needs, figure out what's right for them, and then get them in touch with the right associate, MBA, or Personal Shopper.
Follows shortage programs and procedures
McgConnect, Levi Strauss & Co. Merchandiser
Downey, CA
January 2018 - Present
Merchandise and Replenish products from back-stock rooms Seasonal Support
Set products to planogram
New Fixture set up and placement
New product rollouts
Placement of graphics and promotional signage
Product inventory
Correct out-of-stocks
Product repackaging & returns
Dick’s Sporting Goods, Operations Associate Cerritos, CA November 2017 - January 2018
Create a world-class customer experience through front-end customer engagement and point-of-sale interaction. Cash register ringing & general cash handling Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
As business needs arise, other tasks may become necessary Advantis Global - Levis Strauss Co., Recovery Specialist Downey, CA
August 2017 - January 2018
Weekly stock replenishment on-floor of all LS&CO products including organizing products by style, color, and size.Assist customers with LS&CO product while working on the sales floor. Support the organization and maintenance of all LS&CO products in the stockroom. Observe and communicate business opportunities to partners on a consistent basis re: Size outs, low stock levels, product quality issues, and fixture issues (damaged/broken parts, missing parts). Support maintenance of on-floor branding elements and signage on-floor. Partner with store partners and/or LS&CO DM/MC, to support any product, fixture, or visual change out Gallatin Elementary School, Noon Duty Supervisor Downey, CA September 2016 - June 2017
Supervises students at play and during eating time. Maintains a harmonious atmosphere in eating area. Helps to guide pupils in developing good habits of sportsmanship. Encourages and promotes courtesy among children. Observes that safety rules are obeyed and applies school site discipline policy and student conduct code. Assists students in resolving minor conflicts on the playground. Reports unauthorized activities and unauthorized persons on school grounds to appropriate authority. Assists with the preparation and signing of accident reports if children are injured.
Macy's, Junior Sales Associate Downey, CA
November 2012- January 2014
Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration. Determine customer needs based on personal features and other customer preference related factors
Demonstrate knowledge of store products and services to build sales and minimize returns Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer – the most important person in our stores Be knowledgeable of and perform sales support functions related to POS procedures Regular, dependable attendance & punctuality
McDonald's, Crew Member Summerville, SC
May 2009 - August 2010
Able to fluently communicate with customers in order to get order sent and handed out in a timely fashion
Making drinks, milkshakes, and coffee upon request and handed out in a timely manner Execute exemplary Customer Service to receive 100% customer satisfaction Able to count and use POS fluently
Keeping your workstation clean, stocked, and presentable at all times Be punctual, reliable, and present for each shift as scheduled Taco Bell, Crew Member Goose Creek, SC
August 2010 - January 2011
Able to fluently communicate with customers in order to get order sent and handed out in a timely fashion
Able to count and use POS fluently
Keeping your workstation clean, stocked, and presentable at all times Prep and Prepare food
Be punctual, reliable, and present for each shift as scheduled Child Care Provider, Nanny Goose Creek, SC
June 2007- December 2011
Create a friendly, safe, caring, and nurturing environment for infants and toddlers to watch over Prepare healthy snacks and meal for all children
Accumulate daily lesson plans to enhance the children's knowledge with include but not limited to: reading, writing, and phonics
Commute the children to necessary appointments such as, medical appointments and play dates
Keystone Club, Volunteer Frankfurt, Germany
January 2001 - May 2008
Served many of clubs leadership personnel in community service organization Organized multiple food drives and care package campaigns for deployed soldiers Specialized Skills
Visual Merchandising
Microsoft Office
Adobe Software
General Clerical
Administrative
Customer Service
References
References available upon request.
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