Service Representative Customer
Resume:
KENT IAN LIM NANG
Brgy. Riverside Oras
Eastern Samar
******@*****.***
Monthly Rate: 15,000 to 20,000
Daily Rate: 500 to 1000
OBJECTIVE
To contribute to the institution’s objectives and goals in the most effective manner by devoting the fullest of my knowledge and capability into any position or any particularly given task.
To obtain a career opportunity in an institution that will serve as a venue in maximizing all my innate and acquired knowledge, skills and abilities as an individual and become a professional who serves the people.
PERSONAL DATA
Age: 23
Date of Birth: September 14, 1994
Place of Birth: Oras Eastern Samar
Citizenship: Filipino
Language able to speak and write: English, Filipino
Special Skills: Computer Literacy, Flexibility, Problem Solving, Negotiation, Teamwork and Public Relations, Driving Skills (Motorcycle)
Sex: Male
Civil Status: Single
Weight: 169.3 lbs.
Height: 172.43 cm.
FAMILY BACKGROUND
Name of Mother: Ma. Jocelyn L. Nang
Occupation: Housewife (Businesswoman)
Name of Father: Gerry M. Nang
Occupation: Electrician III
EDUCATIONAL BACKGROUND
Name of School Year Attended
Elementary Oras Eastern Samar Central Elementary School 2002 – 2007
High School Holy Cross Academy Oras 2007 – 2011
College Eastern Visayas State University Tacloban (EVSU) 2011 - 2012
AMA Computer Learning College Tacloban (ACLC) 2012 – 2017
Bachelor of Science in Information Technology
(Specialty: Hardware and software troubleshooting)
AWARDS RECEIVED
(Elementary)
Graduated w/ Honors
(Secondary)
Top Catechist of the year
(Tertiary)
Top 5 Outstanding Thesis Projects (2017)
SEMINARS/CONFERENCES
ICT Expo 2015
Leyte Academic Center (LAC) Gym, Palo, Leyte
October 7 - 9, 2015
NICP ICT Summit
Leyte Academic Center (LAC) Gym, Palo, Leyte
November 10 – 11, 2016
Advanced Embedded & Real-Time Systems Programming Using Arduino &
VB.NET 2012
ITECH Solutions and Training Center
Marasbaras, Tacloban City, Leyte 6500
November 28 – 29, 2016
WORK EXPERIENCES
•Customer Service Representative (CSR) in Convergys Philippines Inc.
(January 23, 2018 – February 16, 2018)
Task:
•Receiving calls from customers
•Sales
•Service
•Resolving Customer’s concerns and issues
•Helps Troubleshooting our tools in our team
•Customer Technical Support Representative(TSR) in Convergys Philippines Inc. (April 30, 2018 - May 10, 2018)
- Helps Customers on how to use Gadgets(Android, IOS, Windows, etc)
- Helps Customer on how to use basic Application/Softwares
-Gives Basic Troubleshooting steps to Customers on their Internet Issue.
Help Customer on how to fix their modem/router Through phone.
CHARACTER REFERENCES
•Kent Eugene O. Abit
•Team Leader/ Agent
•Convergys Philippines
•Mandaue, Cebu City
• Mareja Aña Arellano
•Paralegal
•ISVV Marks and Logos Consultancy Services
•Mactan, Cebu City Philippines
•Ruel Picardo Madeja
•Customer Service Representative
•Teleperformance Manila
•account #: 1492636
I hereby certify that the above mentioned statements are true and correct to the best of my knowledge and abilities.
KENT IAN LIM NANG
Applicant
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