Engineer Support

Kannan S

Mobile: +91-960*******

E-Mail: *************@*****.***

To work towards the goals of the organization both as an individual and as a team member.

Provide excellent services and meet professional challenges thereby hone my skills and use my education effectively.

An Overview

A quick learner with the ability to work under pressure and meet deadlines.

Possess exceptional team spirit thereby helping in the achievement of organisational goals.

Experience

Worked as a IT Support Engineer for contract employee of Wipro InfoTech at client site (Standard Chartered Bank), Chennai from January 28th 2013 to May 22nd 2014.

Worked as a Customer Support Engineer of Maha Electronics Pvt Ltd at client site (Indian Overseas Bank and Oriental bank of commerce) Chennai from November 20th 2014 to April 21st 2015.

Worked as a IT Support Engineer of HCL COMNET at client site (Ford Motors India Pvt Ltd), Chennai from Jul 9th 2015 to November 27th 2015.

Worked as a IT Support Engineer of Precision Info Tech at client site (Cognizant), Chennai from Jan th 2016 to July 2017 date.

Roles & Responsibilities:

Supporting the incidents & requests and the end user rose for an IT issue through remote or else attending by presence and fixing the issue within the agreed Target Achievement Time.

Responsibility of reducing the repeated IT issues of a user if yes founding its cause and fixing it permanently.

Installing Windows operating systems (Win 2000, XP, Vista, 7 & 8), Outlook & Printer configuration

Banking applications installation, configuration and troubleshooting

Configuring and troubleshooting Wired & Wireless connections.

Application Installation Manager (RADIA) installation and working knowledge

System Centre Configuration Manager (SCCM) installation & deployment knowledge

MacAfee installation & DAT analyzing skills on daily basis.

Avecto installation and provide the admin rights to the user.

Setting Firewalls and securing local clients by Anti Viruses with latest virus definitions

Managing local clients whether it has any policy (set of security levels & access) issues from workplace

Roles & Responsibilities:

Handling Mail configuration, Laptop and Desktop OS installations.

Application installations and Printer installations and Diagnostics.

Memory (RAM), Motherboard and Processor (CPU) performance tracking.

Hp product support (Desktop, laptops and printers)

Academia

B.sc (Information System Management) from sindhi College arts & science, 58.2% marks, passed out in 2011.

+2 from porur Higher Sec School, State Board with 62% marks, passed out in 2008.

S.S.L.C from iyyappan thangal Higher Sec School, State Board with 54.8% marks, passed out in 2006.

Skill Set

Languages : C, Turbo C and C++. HTML.

Operating Systems : Windows 2000 Server 2K3 and 2K7, Windows 2000, XP, Vista, 7 & 8

Software’s : MS Products, SAP, BMC Remedy, Citrix, PhotoShop

Courses : Hardware & Networking, DCA & Linux RHEL6

Personal Dossier

Name : Kannan S

Father’s Name : Subramani C

Date of Birth : 15th June 1991

Gender : Male

Marital Status : Single

Address (Communication) : No: 2/13, Gandhi Nagar, Bharathi Street,

Porur, chennai-600116.

Address (Permanent) : No: 2/13, Gandhi Nagar, Bharathi Street,

Porur, chennai-600116

Passport Number : Z3964999

Hobbies : Playing Cricket, chess

Languages Known : English, Telugu & Tamil.

Declaration

I hereby confirm that all the above information provided by me is genuine and accurate to the best of my knowledge.

Place : Chennai

Date : (Kannan S)

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