Manager Analyst
Resume:
Elaine Allison
P. O. Box *****
Southlake, TX 76092
*************@***.***
SUMMARY
Accomplished Business Analyst with successful track record of researching, gathering, and documenting customer/user requirements. Experience in collaborating with team members to frame out and translate requirements into meaningful user experiences.
COMPETENCIES
•Developing client relationships
•Understanding the business issues and information challenges of client’s organization
•Interviewing for requirements
•Detailed listening and writing skills
•Running workshops for testing and validation
•Documentation of outcomes and procedures
PROFESSIONAL EXPERIENCE
2007 – 2017
Office Manager / Southlake Logo / Southlake, TX
•Interacted significantly with customers and guided product recommendations to improve customer satisfaction and increase sales.
•Worked with vendors to ensure accurate orders.
•Ensured accuracy of customer invoices to eliminate rework.
•Performed bill processing and monthly bank reconciliation to ensure accurate accounting.
1993 – 1995
Systems Analyst Hughes Training, Arlington, TX
•Responsible for full support of Payroll and HR departments which included payroll execution, report generation, and program maintenance.
•Supported transition team, which facilitated the move of headquarters from California to Texas.
•Converted in-house payroll system which involved coordination between the IT, HR, and Payroll departments.
Elaine Allison
Various Positions Prior to 1993
Systems Analyst Union Texas Petroleum Houston, TX
•Converted many applications to newly installed network over an 8-month period.
•Oversaw significant application testing and supervised contractors.
•Designed, developed, and implemented an online Pension Administration system.
Programmer Analyst University of Texas at Arlington Arlington, TX
•Developed an online system, involving extensive research and analysis of user requirements.
•Supervised programmers of student records and responsible to MIS manager during supervisor’s absence.
EDUCATION
Bachelor of Business Administration / Information Systems
Summa Cum Laude
Abilene Christian University, Abilene, TX
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