Engineer Technical Support
Resume:
Henry Hunter III
Garland, Texas 75040
972-***-**** (H) 214-***-**** (C)
EMAIL: ********@***.***
PROFESSIONAL PROFILE
A creative and energetic professional with a broad set of skills including 20+ years of experience in the high technology telecommunication industry with combined experience in product validation, product deployment, engineering and direct internal and external customer service.
EMPLOYMENT PROFILE
Eezinet Corporation – West Palm Beach, FL 2016 - 2017
Backhaul Manager
Worked closely with Huawei Technologies assisting in the planning, installation and commissioning, backhaul
Management and Network Support of the Eezinet Network. In addition to those duties, I am also responsible for
The following:
Worked on RTN900 series Microwave Radio
Configure Radios to Transport/Backhaul Fiber to the Cloud
FCC Frequency coordination
Locate Towers
Develop Process documents
Training
Alcatel-Lucent (Tech Mahindra) Plano, TX 2014 – 2015
Radio Test Engineer
Performed Radio Performance testing on the 9500MPR, as outlined in the test matrix for AT&T One Lab testing.
This testing required different configurations to capture various radio and RF measurements. The test results were
Added to the test matrix and forwarded to management weekly.
Testing includes transmitter spectral performance, transmitter output power, receiver threshold, and receiver dynamic range.
Validate usable FCC channels, transmitter mute functionality.
Validated protection switching, revertive and non-revertive switching.
Verified Receiver Threshold over frequency range and Receiver overload over frequency range.
Ericsson (TechSource) – Richardson, TX 2013 – 2014
Network Integration Engineer (NIC)
I worked as a member of the Network Integration team responsible for integrating Ericsson CDMA, EVDO and
LTE networks. Integrations were performed on BTS (Base Transceiver Station), RBS (Radio Base Station), EEGS
(Enhanced EVDO Global Services) and AEM (Ericsson Access EV-DO Module). Utilized CLI commands on
Various Sun-Solaris units.
I also worked on the Tiger Team. The Tiger Team was responsible for correcting post integration issues. We performed eNodeB maintenance and troubleshooting when required.
Monitor system performance and logs to determine what course of action was needed to resolve the issue.
Trouble-shoot Post Integration issues with FE (Field Engineer) and TC (Tower Crew).
Ericsson (Insight Global) – Richardson, TX 2011 – 2012
CDMA Technical Support Engineer
Responsible for providing North American Customers with technical support services on variety of CDMA products. Acts as the primary interface responsible for network and product support issues. Perform problem definition/reproduction and work with Global Product Support, Design and Product Line Maintenance (PLM) groups to resolve product defects as appropriate for the CDMA products
Provides advanced in-service technical support services to the North American CDMA customers by performing a combination of debugging, problem duplication and testing to analyze, identify and resolve highly complex technical RCA’s (Root Cause Analysis).
Resolve a majority of the service type issues including Operations Administration and Maintenance (OA&M), Configuration, Hardware Faults, Call Processing and Documentation within 48 hr. resolution time period.
Ensure customers Service Level Agreements (SLA's) are adhered to in relation to customer satisfaction targets, case responsiveness targets and overdue cases.
Alcatel-Lucent (Superior) – Plano, Texas 2007 - 2010
System Integration Test Engineer – Wireless Transmission Division (WTD)
I worked as a member of the System Integration Test (SIT) team responsible for testing and verifying system requirements for the 9500MPR (Microwave Packet Radio) Product. The 9500MPR is the first all-IP microwave transport platform to support mobile backhaul transformation from TDM to Packed technology; the Packet based radio carries Ethernet and circuit-emulated TDM traffic. Responsibilities include:
Developing extensive detail set of test cases to support Software Integration Testing and System Integration Testing required to deliver a high quality product release
Verify compliance to FCC and Industry Canada regulatory – FCC Part 101, Industry Canada, Inference (C/I and T/I) measurements
Perform weekly software upgrades to the latest software which required performing initial regression testing prior to delivering and committing the load to SVT - Testing typically consisted of verifying the proper operation of User Provisioning, Alarms, TDM and Ethernet circuits, cross-connect capabilities, and first level RF operation
Perform radio verification on the modem profiles - Testing includes transmitter spectral performance, transmitter output power, receiver threshold, and receiver dynamic range.
Perform extensive testing of new features for R&D to validate functionality and provide direct feedback. Testing includes:
oPerformance of multiple port Ethernet Access Switch (EAS), with a layer 2 Ethernet switch as the base switch
oTDM Interface testing - DS1 and DS3
o256 QAM modem profiles operating in the 11 GHz RF band
Nortel Networks – Richardson, Texas 2005 – 2007
First Network Soak Engineer
Tested, verified, implemented and deployed new software features along with hardware to the customer’s network. Utilized T1’s in the lab to emulate customer traffic. Also, monitored and performed routine maintenance on various elements to ensure customer’s network performed at optimal levels.
Nortel Networks – Richardson, Texas 1992 – 2005
Software Engineer, Sprint Validation
Northern Telecom - Richardson, TX 1988 - 1992
Software Programmer I, Software Engineering
ACADEMIC CREDENTIALS
Prairie View A&M University, Prairie View, Texas
Bachelor of Science - Math/Computer Science
References available upon request
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