Customer Service Data Entry

Betty Joe Hall

**** ****** **, ***** *******, TX 75052

682-***-**** / ********@*****.***

OBJECTIVE

To obtain a position within a business oriented company

This would allow me to utilize my experience, skills and knowledge

to gain responsibility and advance within the work place.

EDUCATION

Miss Wade Fashion College (Dallas, TX) graduated

§ (Associate of Arts Degree in Fashion Merchandising and Design)

Mansfield Business College (Arlington, TX) graduated

§ (Diploma in Office Management)

Adult Education (Lexington, KY) graduated

§ (Accounting)

Bryan Station Senior High (Lexington, KY) graduated

§(Diploma)

PROFESSIONAL EXPERIENCE

09/07-PRESENT

NIGHT AUDITOR/GUEST SERVICE REPRESENTATIVE

Organize, confirm, process and conduct all guest check in/check outs

Dispatch Van drivers for airport pickup

Assist in making reservation

Assist customers to correct destinations, Via directions if needed

Secure payment, verify and adjust billing

Balance daily accounts

Resolve complain

COUNTRYWIDE MORTAGE, Ft Worth, TX

LOAN COUNSELOR 02/06-2008

Customer Service

Negotiating work out solution (i.e. borrowers, investors, insures, brokers etc.

Knowledge of federal laws relating to financial privacy.

Arrange alternative solutions to deal with hardship

Handling high call volume

Data entry

CAPITAL ONE FINANCE, INC., Irving, TX 10/96-2005

APPLICATION FRAUD

FRAUD EARLY DETECTION

RISK OPERATIONS-(INBOUND COLLECTIONS)

RISK OPERATIONS-(OUTBOUND COLLECTIONS)

Customer Service

Handling high call volume

Work manual and dialer system

Inbound /outbound calls

Detect fraud activity on credit cards

Data entry

Assist with charge backs

TECHNICAL SKILLS

* Credit Browser

* Falcon

* MS Excel

* MS Outlook

* MS Word

* Odyssey

* SeeDocs

* Tandem

* Windows XP

* Midas

* Fast Data

* Meridian/Aspect Phones

* PMS

Contact this candidate