Customer Service Representative
Resume:
******.******@*****.***
Objective
Seeking a position in a organization where I can utilize my skills and experience towards
Professional growth and development.
Education
Copley High School Copley, Ohio
Vocational Studies- Interoffice Education Program
1992 – 1998 Goodyear Training Schools Akron, Ohio
Managerial Training • Sales Training • Customer Service Training
Work experience
2014-6/2018 EPN Urgent Care Naples, Florida
Patient Service Representative
Perform responsibilities of registering patients by following protocols of the organization. Verifying benefits and financial information and collection of co-payments. Other duties includes processing all workman compensation paperwork and Occupational Health charts, Answering phones, opening and closing office and balancing cash drawer.
2009-2015 Totally Tires & Auto Repair Naples, Florida
Owner
Duties include tire and auto repair sales and everyday operations of running the business, including
quick books, accounts payables and receivables
2007-2009 Anchor Urgent Care Naples, Florida
Patient Service Representative
Checking patients in and securing all information in EMR system. Verifying benefits and financial information. Checking patients out using ICD-9/CPT coding and collecting monies owed. Other duties included were answering phones, closing out drawer and running reports
2004-2007 NCH Healthcare System Naples, Florida
Unit Secretary
Multi-tasking requirements of the Women and Children Pavilion. Facilitates and coordinates physician orders, enters all appropriate nursing orders into Power Chart and maintains paper chart orders. Maintaining patient
Records by entering data according to heath care policy and procedures.
Patient Service Representative
Ensured accurate demographic and insurance information is obtained and entered in the patient registration
System. Provided customer service to all patients and their families. Processed patient charts for both medical records and billing departments. Producing patient’s bills and collecting monies at point of service.
1992-1998 Goodyear Tire and Rubber Co. Akron, Ohio
Customer Service Associate
Duties included client assistance and sales of merchandise. Using a multi-line telephone system and computer system to schedule client appointments and provide customer service. Managed accounts receivables and
Accounts payable as well as billing clients. Assisted with marketing and organizing promotional events.
JD 2018
JANET DUNCAN
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