Manager Program

Weatherford, TX 817-***-**** *************@*****.*** linkedin.com/in/davisgeorge76

GEORGE DAVIS

Weatherford, TX 817-***-**** *************@*****.*** linkedin.com/in/davisgeorge76 PROJECT MANAGER SCRUM MASTER CHANGE LEADER

Passionate and experienced Project Manager with over 23 years of experience and a proven track record of delivering high- quality projects on-time and within budget. Offer an array of skills in program management, professional services consulting, change management, issue resolution, quality assurance, global collaboration, analytical thinking, servant leadership, executive stakeholder engagement, and continuous process improvement. Adept at effectively leading project teams and helping customers achieve their desired business outcomes while spearheading organizational growth and maximizing profitability. SUMMARY OF QUALIFICATIONS

• Customer Success Champion

• Services Revenue Growth

• Escalation Management

• Supply Chain / S&OP

• SDLC & PDLC methodologies like

Agile, Scrum, Kanban & Waterfall

• Industry Best Practices

• Customer Experience Management

• Global Transformation Programs

• Developing High Performing Teams

• Cross-Functional Collaboration

• Innovative Problem-Solving

• Client Relationship Development

• Consistently Promoted & Recruited

• Award Winning Performance

• Continuous Process Improvement

• Strong Retail Background

• Retail Visual Merchandising

• Space & Category Management

• Strategic Alliance Programs

• Construction Project Management

PROFESSIONAL EXPERIENCE

Senior Manager Delivery Excellence March 2017 – April 2018 Kinaxis, Inc., Ottawa, ON (Virtual)

• Senior Manager in the Practice Enablement team (PMO) for the Global Kinaxis Professional Services practice.

• Program Manager & Scrum Master for “Seamless Delivery” program, improving the customer experience and user adoption by embedding the Knowledge Services training activities in the Agile Implementation Methodology.

• Designed and implemented an adoption & continuous improvement framework fueled by project lessons learned.

• Program Manager and Change Manager for Kinaxis Solution Assurance, a quality assurance program standardizing Delivery and Design assurance services for all Partner or Kinaxis led RapidResponse deployments. Senior Delivery Manager Professional Services February 2016 – February 2017 Kinaxis, Inc., Ottawa, ON (Virtual)

• Project Manager and Scrum Master for initial RapidResponse deployments at Micron and Samsung.

• Applied the Kinaxis Agile Implementation Methodology, focusing on identifying opportunities to improve services delivery, practice adoption, and the customer experience before moving into a delivery excellence role.

• Engaged Kinaxis with TSIA to benchmark Kinaxis Professional Services & leverage industry insight for professional services delivery, services revenue generation, and customer success best practices.

• Planned and coordinated the agenda and logistics for the 2016 Global Delivery Manager Summit held in Amsterdam. Director Cloud Services September 2014 – December 2015 JDA Software Group, Inc., Scottsdale, AZ (Virtual)

• Program Manager, Scrum Master and Change Manager for 18-month “Working as One” program.

• Improved Global Services Delivery execution across all lines of service (Consulting, Education & Support) with a cross- functional team of 20, providing a more seamless customer experience.

• Streamlined the way JDA services were being delivered to eliminate inefficiencies during in the deployment, hypercare and steady-state production.

• Partnered with the PMO & key stakeholders to refresh the JDA enterprise methodology to ensure delivery success while improving associate and customer satisfaction measured by Voice of the Customer surveys, Voice of the Associate surveys & Net Promoter Scores.

• Hosted 17 monthly knowledge sharing events averaging 200+ associates & facilitated multiple process design sessions.

• Supported Global Customer Services team by demonstrating and evangelizing effective project management, change management, and technology services industry best practices. Weatherford, TX 817-***-**** *************@*****.*** linkedin.com/in/davisgeorge76 Senior Project Manager Cloud Services April 2012 – September 2014 JDA Software Group, Inc., Scottsdale, AZ (Virtual)

• Program Manager, Scrum Master & Change Manager for 18-month JDA Cloud Transformation Program.

• Managed team of 75+ associates across Sales, Marketing, Services Delivery, Product Development, Support & Legal.

• Led strategic initiative, transforming JDA from traditional on-premise to leading SaaS using Agile Scrum Sprints.

• Coached team through Agile Scrum process and Prosci’s ADKAR Change Management framework.

• Conducted Monthly Sprint Reviews with CEO & CXO level sponsors, removed roadblocks & prioritized product backlog.

• Helped to improve Cloud license attach rate by over 70% year over year. Senior Project Manager Consulting Services January 2008 – April 2012 JDA Software Group, Inc., Scottsdale, AZ (Virtual)

• Deployed JDA solutions at customers like E&J Gallo, Hormel, Kraft, Sun Products, AutoZone and Dick’s Sporting Goods.

• Managed JDA and Customer teams of up to 60, including off-shore COE, to ensure successful project completion.

• Applied and improved the JDA enterprise methodology to leverage Agile concepts & industry best practices.

• Developed & introduced over 20 tools & templates with the PMO which were adopted for global consulting practice use. National Account Manager August 2006 – December 2007 Rhombus Services, Cherry Hill, NJ (Virtual)

• Increased company revenue by +10% in one year by expanding the customer base in the southern United States.

• Improved project execution & profitability by helping establish the PMO processes, tools, templates and procedures for Sales, Delivery & Operations, positioning company to be acquired by Legacy Retail Services. Program Manager Kiosk Rollouts August 2005 – August 2006 RadioShack Corporation, Fort Worth, TX

• Program Manager for multiple strategic alliances programs & nationwide wireless retail kiosk rollouts

• On-time and on-budget delivery for the conceptual design, prototyping and ETL approval, production quality control and installation of 500+ kiosks in Sam’s Club and Pilot Travel Center locations with an $8.5M budget.

• Project Manager for JDA Intactix deployment; co-developed JDA’s first Intactix Knowledge Base training & certification.

• Managed Space Optimization pilot improving Gross Margin Return on Space 20% while reducing on inventory by 15%. EARLY CAREER SUMMARY

Manager Store Optimization, RadioShack Corporation, Fort Worth, TX, 2003 – 2005 Visual Planning and Strategic Project Manager, RadioShack Corporation, Fort Worth, TX, 2000 – 2003 Construction Project Manager, GameStop, Grapevine, TX 2000-2000 (6-month store retrofit project) Senior Cost & Bid Coordinator/Construction Project Manager, RadioShack Corporation, Fort Worth, TX, 1994 – 2000 EDUCATION AND CERTIFICATIONS

Project Mgmt. Professional (PMP), Project Mgmt. Institute Certified Scrum Master (CSM), Scrum Alliance Prosci Certified Change Leader (PCCL), Prosci, Business Administration & Management, Tarrant County College PROFESSIONAL DEVELOPMENT

Lean Six Sigma, Villanova University The Trusted Advisor – Professional Services Soft Skills Course, Kinaxis Continuous Process Improvement for Managers, JDA Global Customer Services Operational Excellence using Prosci’s ADKAR framework, JDA Advanced Project Leadership, SkillSoft Continuous Process Improvement, RadioShack Project Management, FranklinCovey Scheduling & Cost Control, ESI Facilitative Leadership, Interaction Associates Dale Carnegie Course, Dale Carnegie The 7 Habits of Highly Effective People, FranklinCovey TECHNOLOGY PROFICIENCIES

Project Management Tools – MS Project (Waterfall), MS Visio, Atlassian/Jira (Agile/Kanban) Business Software – Salesforce, PSA, Gainsight, SharePoint, Microsoft Office Suite, WebEx, Skype, JDA Intactix AWARDS

Outstanding Fixture Grouping for RadioShack Concept 3 Design, National Association Store Fixture Manufacturing Outstanding Merchandising Achievement for RadioShack & Blockbuster “Cool Things” Project – POPAI

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