Rebecca A. Pollard

**** ******** ***** *** ***, Charlotte, NC 28278 Ph: 803-***-**** Em: ac55qj@r.postjobfree.com Key Strengths

Evaluating, cataloguing query relationships

Reference and research assistance

Project and resource management

Gap identification and proactive solution planning

Training, coaching others

Detailed reporting and visual presentations

Self-driven organization and initiative

Curious and independent knowledge seeker

Cisco Suite and Microsoft Office

Customer relations, service, solutions

Education

Clemson University, Bachelors of Arts, English – Writing and Publication Studies Work History

Workforce Management Administrator July 2017 – February 2018 Coca-Cola Bottling Co. Consolidated – Charlotte, NC

Created new processes for scheduling, project lead on expansion initiatives and plat form transitions

Negotiate and articulate staffing and scheduling needs/demands with director and leadership

Supervise intraday management of scheduling, maximizing efficiency and reporting of historical center performance to project future business need

Responsible for system accesses, onboarding, coordinating and leading training

Maintain confidential employee information with regard to FMLA documentation and records keeping, weekly payroll and accruals, and attendance tracking Workforce Management Specialist March 2016 – July 2017 Coca-Cola Bottling Co. Consolidated – Charlotte, NC

Forward-thinking collaboration, execution of center-wide and transitional projects

Monitor, report, analyze, and optimize team and center staffing in real time environment

Compare forecasted service level with training/meeting requests to ensure business success

Self-organize multiple projects with differing deadlines, balanced with day-to-day tasks Inside Sales Representative June 2015 – March 2016 Coca-Cola Bottling Co. Consolidated – Charlotte, NC

Stellar aptitude under strict performance metrics, including attendance, handle time, and goals

Utilize various departmental resources to resolve or enhance business to business customer base Last Known Contact: Toby Ladner, Operations Manager – 704-***-**** Commercial Member Services Representative November 2014 – April 2015 UPMC Health Plan, Insurance Services Division – Pittsburgh, PA

Independently problem-solve, communicate with health care providers to ensure resolution

Multitask using several web-based applications simultaneously, follow-up and maintain SLA Last Known Contact: Janet Hill, Supervisor 412-***-**** Customer Service Representative June 2014 – October 2014 Pennsylvania One-Call System – Pittsburgh, PA

Interview contractors and homeowners, document information exactly as communicated

Ask fact-finding questions to ensure accuracy and prevention of damage to underground utilities Last Known Contact: Doris Cousins, Supervisor 800-***-**** ext.7147 Work History (cont.)

Textbooks Retail Associate August 2013 – October 2013 Community College of Allegheny County Bookstore – Pittsburgh, PA

Assist students with the purchase of the assigned textbooks for their specific course and section

Make recommendations for continued reading for students

Communicate corporate policies to patrons consistently and in an understandable manner Last Known Contact: Julie Maseth, Manager 724-***-**** Reference Desk Librarian Intern August 2013 – December 2013 Point Park University Library – Pittsburgh, PA

Create digital research aids and organize educational resources for students and faculty

Lead library guidance seminars

Circulation responsibilities including check out/in, fine resolution, and book maintenance

Internship as part of Masters in Library and Information Science at University of Pittsburgh Last Known Contact: Lauren Irvin, Mentor 412-***-**** Manuscript Archivist Assistant August 2010 – February 2013 Clemson University Library – Clemson, SC

Compare artifacts to determine if duplicate; assess historic value of artifact

Take appropriate preservation measures, depending on damage and type of artifact

Maintain excel spreadsheets with metadata and notate storage location for future researchers

Create, maintain indexes; translate handwritten files to digital database Last Known Contact: Jim Cross, Supervisor 864-***-**** Personal References

Jacque Ray Senior Business Analyst, Coca-Cola Bottling Company Consolidated

704-***-****; ac55qj@r.postjobfree.com

Sumner Robinson Network Engineer, TelWare

704-***-****; ac55qj@r.postjobfree.com

Patricia Sanderson Vice President National Accounts, Columbia Threadneedle Investments

704-***-****; ac55qj@r.postjobfree.com

Jiles Mitchell Mathematics Teacher and Department Chair, Greenville Co. Schools

864-***-**** ; ac55qj@r.postjobfree.com

Thank you for your consideration!

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