Technical Support

MICHAEL ANDREW NICHOLS

**** ** ******** *****, **** Saint Lucie, Florida 34952

Home: 772-***-****, Cell: 772-***-****

Email: ****.*********@*****.***

OBJECTIVE:

I am looking to secure a position in the information technology industry which will provide new challenges and learning experiences.

RELEVANT SKILLS:

I am punctual, articulate, analytical, conscientious and knowledgeable in computer hardware and software.

I am a tier four data center network technician that is skilled in designing, building, cabling (fiber and copper), configuring, networking, administering and delivering a Windows Server based network. I can build servers and desktops from scratch, install and configure whichever OS is needed. I have recent experience with Remedy and AutoTask Ticketing System and Continuum Managed Service Provider for monitoring and managing servers and desktops in real time and creating ticket alerts. Experienced at VMware and CITRIX VPN setup and well versed in UEFI BIOS, McAfee Endpoint Encryption in a large Active Directory environment, Hewlett Packard Asset Management (HPAM), HDMI-(HDCP) cables and monitors. I am also a Cryptocurrency Consultant and an active Bitcoin Miner, knowledgeable in currency exchanges and the setup of related mining equipment hardware and software, including software wallets linked to an exchange.

QUALIFICATIONS:

I am a creative and self motivated business professional, demonstrating acute operational and business developmental skills with strong management, communication, negotiation, presentation and sales abilities.

My strengths are in learning new software, hardware and systems that require innovative application of conceptual, analytical and common sense skills. I am a hard-working decisive decision maker that gets it done.

EDUCATION:

University of Florida:

Associate of Arts (AA)

Bachelor of Science in Business Administration (BSBA)

Microsoft Certifications:

MCSE, MCSA, MCITP, MCTS, MCP…

Click here to view Microsoft Transcript Transcript ID: 879355, Access Code: Manline8548

Other Certifications and Licenses:

Criminal Justice Information Systems Security & Awareness Certification

HIPAA HITECH Privacy for Business Associates Certification

HIPAA HITECH Security 2014 Certification

Zebra, Sato and DataMax Printer Repair Certifications

State of Florida Mortgage Broker (License # MB0844047)

State of Florida Real Estate (License # SL3199937)

WORK EXPERIENCE:

Private Computer Consulting March 2010 to Present

Working for SmartSource or Technisource as private consultant and technician on Chase Bank projects.

Mckesson July 2014 to March 2017

300 NW Peacock Boulevard

Port Saint Lucie, Florida 34986

http://www.mckesson.com

PC Technician

Working as part of a national team on a Multi Domain Active Directory Network. We are designated the EUC\FSG (End User Computing \ Field Service Group). This position encompasses all related desktop

activities and Avaya phone system setup including: troubleshooting of equipment, network and website

access, WDS imaging and Ghost cloning of PCs, McAfee Endpoint Encryption and end user training.

EPIC Administrator

Avaya One-X Administrator

Ambrosia Treatment Center April 2013 to April 2014

546 NW University Blvd.

Port Saint Lucie, Florida 34986 http://www.ambrosiatreatmentcenter.com

Systems Administrator

I worked to transform current server base network to the Cloud. All applications and storage are now Cloud based and have no need for an in-house Domain oriented network. Removing client computers from the Domain and joining them to the workgroup and decommissioning servers. Other duties included: desktop support Windows 7/ 8/ 8.1, Outlook 2007/2010/2013, Cloud and LaurisOnline help desk, networking and wireless networking connectivity and permissions issues, new computer setup and installs, cabling and network device setup. Apple, Android and Windows phone and tablet setup for Cloud and Email.

Hosted Exchange Email Administrator: (Rackspace).

Hosted Cloud Administrator: (Egnyte).

JPMorgan Chase & Co. / Technisource November 2010 to August 2011

4001 Governor Printz Boulevard

Wilmington, Delaware 19802 http://www.jpmorganchase.com

Enterprise Site Engineer

I worked as a Technisource contractor in a Tier 4 Data Center owned by J. P. Morgan Chase Bank. I am familiar with all policies and procedures associated with this environment and knowledgeable in fault tolerant site infrastructure topology and power distribution systems.

Duties:

Place new servers on the correct floor location at the right U location in the EMC brand Racks.

Powered up new servers and other network devices.

Configured the ILO and DRAC of new servers.

Loaded Windows operating systems and configured servers and other network devices.

Pathing, running, labeling, and verifying copper and fiber network connections.

Troubleshooting core data center servers, switches and other network devices.

Decommissioning core data center servers, switches and other network devices.

Escorting vendors and other persons into the Data Center, supervising, and escorting out.

Worked emergency trouble tickets utilizing LYNC for data center customers worldwide.

Saint Lucie County Fire District December 2009 to April 2010

5160 NW Milner Drive

Port St. Lucie, Florida 34983 http://www.slcfd.com

IT Intern

I worked at the Data Center in the administration building for the Saint Lucie County Fire District as part of the IT department. I also did onsite work at the seventeen fire stations throughout the County to do software updates, network and wireless network troubleshooting, and laptop repairs.

Installed, maintained, repaired and performed testing activities on all computer equipment and peripherals on the Fire District’s microwave radio computer network.

Duties:

Performed nightly backups of all servers using Symantec Backup Exec software.

Ensured that all servers, PCs, applications, and network devices were operational.

Provided information systems technical support and help desk services, identifying malfunctions and initiating corrective actions. This included personal computer systems hardware, setup and installation, network connections, and software applications.

Updated software applications and hardware as required usually re-ghosting an image.

Analyzed specific fire district needs and problems as they relate to information technology and made recommendations to correct or resolve issues and reduce costs.

Coastal Distribution Center July 2004 to May 2009

7662 SW Jack James Drive

Stuart, Florida 34997

Graphic Designer

I worked for a large conglomeration of businesses all owned by the same person. The distribution center was the focal point of everything. Beverly Hills Weight Loss Centers, Healthy Choice, and Kanni Falls were the most nationally recognizable companies I was involved with the branding of.

Duties:

Developed graphics and layouts for product illustrations, boxes, literature, posters, company logos, nutrition labels, packets, calendars, and websites.

Prepared illustrations or rough sketches of material, discussing them with clients and/or president and making necessary changes.

Prepared ads, and articles for publication in magazines and other printed media.

Planned, analyzed, and created visual solutions to communications problems which increase sales.

Worked on layouts and design elements for ads in various mediums.

27 years’ experience with Corel Draw, from 1 to X5.

Familiar with websites like www.istockphoto.com for usable media.

Auto Labe December 1996 to February 2004

3101 Industrial Avenue Two

Fort Pierce, Florida 34946 http://www.autolabe.com

Technical Support / Customer Service

I was the frontline interface between the company and its customer base, responsible for the technical aspects and support of the print and apply labeling systems manufactured by the company.

Duties:

Electromechanical knowledge of complex print and apply labeling systems combined with extensive computer and communications systems knowledge allowed me to quickly resolve customer’s equipment problems.

Worked with the customers’ network administrators to get their wireless industrial print engines, manufactured by: Zebra, Sato and DataMax integrated into their networks and functioning on the production lines.

Traveled to the customers’ locations for installs, training, and troubleshooting of equipment.

Installed customized software packages such as LabelView, Label Matrix and CodeSoft.

Involved with the national and international sales, marketing and advertising of Auto Labe products.

Attended major trade shows like PACK EXPO and others.

Utilized Corel Draw, Auto Cad, Quark, Photo Shop, and Adobe Acrobat Distiller to create magazine ads, product brochures, equipment manuals, and auto-launch marketing CDs.

Increased sales with vibrant literature and technologically advanced marketing distribution equipment.

Autotote Systems Inc. December 1989 to October 1995

100 Bellevue Road

Newark, DE 19713-3426 http://www.scientificgames.com/

Computer Operator

I worked in the home office on the WIN-A-FORTUNE lottery project and after 3 years transferred out into the field as a computer operator on VAX mainframes at Jai Alai Frontons, Dog Tracks and Thoroughbred Race Tracks throughout the USA. I was also involved in setting up newly acquired Lottery operations on a statewide basis. When the state of Connecticut privatized their Off-Track Betting (OTBs) I transferred there and setup 14 locations state wide and moved the Mainframe from Wethersfield to New Haven. Autotote changed their name in 2001 to Scientific Games Corporation.

Cable Data Inc. December 1986 to October 1988

I was a computer operator on Tandem Non-Stop mainframes for Cable Data before Autotote. I worked in the Atlanta Hub which covered the south east seven state territory. The data center had 3 full blown Tandem Non-Stop systems, each with the accompanying 16 Winchester Disk Drives with removable packs.

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