Clerical, Data Entry, Receptionist, General Office

Teresa Gramlich

**********@*****.*** 727-***-****

Professional Summary

Administrative professional with over 15 years’ experience in large/small office environments. Able to maintain excellent written and oral communication in a professional and confidential manner. Skilled at problem resolution, organization, and sales team support. Excellent skills and able to identify discrepancies. Works well with others and can work independently to complete tasks. Excellent computer skills and interpersonal skills with the ability to communicate and work with all levels of personnel. Dependable, flexible, has integrity and great work ethics.

Experience:

Amerilife Marketing Group – Licensing/Contract Administrator Clearwater, FL

09/2016 to 01/2018

Audit and process agent contracts for major insurance companies; Cigna, Arlic, Loyal, Humana, Gerber, Mutual of Omaha.

Generate and work status reports, ensure contracts are processed timely, record statistical data.

Request state licenses, ensure agent certifications are current and meet insurance carrier regulations.

Resolve open contract disputes via email or phoning marketers and agents directly to confirm or provide required data or missing documentation.

Responsible for que monitoring and workflow assignment to department associates, ensure each team member has sufficient contracts to process and meet their daily quotas.

Ultimate Staffing/Capital Surgical Solutions /Achieva CU (Contract) Clearwater, FL

03/2015 to 08/2016

Completed system migration project, updated patient files using Quick Base and Advanced MD Software.

Audited, researched and corrected patient cases for settlement amount and funding repayment discrepancies.

Calculated settlements percentages, posted checks to patient database, updated patient case status.

Scanned and electronically attached documentation to patient files.

Process mortgage satisfaction /payoff documentation.

Tech Data Corporation Clearwater, FL

Administrative Assistant/POD Specialist 03/2006 to 12/2014

Audit and process vendor invoices. Review/Research/Resolve Price Variances too high and too low parked and price variance deductions.

Review/Research/Resolve Quantity Variances of parked invoices, returns and deductions.

Process payback vouchers in SharePoint and SAP systems for Price Variances or Short Shipments. Email PM’s, Vendors, AP daily in regards to PV/QV/Return issues

Teresa Gramlich 727-***-**** Page - 2 -

Sr. Accounting Associate

Monitor vendor funded accounts and process claims for several top vendors; Microsoft, Symantec, Trend Micro, Adobe, Oracle, Kaspersky, CheckPoint, Computer Associates.

Completed monthly and quarterly audit and billing for marketing activities prior to agreed fund expiration deadlines.

Process accounting transactions relative to committed marketing activities, providing POD support. Worked with Marketing Account executives and Project managers to help prepare quarterly marketing budgets.

Keep track of rebate dollars available for marketing activities for several vendors.

Coordinated meetings and interacted with vendor project managers and various Tech Data departments to resolve vendor billings and payment disputes.

Trained new associates on vendor claim sites and SAP transactions.

Sales Associate, TeleSMART

Perform aggressive outbound calls to Tech Data customers, resellers and business prospects.

Increased sales through direct and indirect order placement.

Communicate current vendor or reseller rebates, special promotions of software and hardware to entice purchase.

Prepare reports, tracking statistic results of the TeleSMART projects.

Eckerd Drug Corporation Largo, FL

Sr. Administrative Assistant 09/1997 to 06/2004

Serve as primary point of contact and liaison between management, sales teams and vendors.

Manage Promotional Funding revenue for several category managers, maintained monthly reports.

Organized special events, travel arrangements, corporate agendas, itineraries and weekly vendor meetings.

Processed travel expenses and vacation records.

Education: Battin High School Elizabeth, NJ

COMPUSA Tampa, FL

Certificate in Windows based programs, Microsoft Excel, Word, Outlook, and PowerPoint.

Micro Tech Training Institute East Orange, NJ

Certificate in PC Applications, Excel, Word, Computer Assembly and Theory

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