Customer Care Executive, Data Entry Operator

RESUME

BISHAKHA RATH

Email-id :- ****.******@*****.***

Contact Number :- 943-***-****

Career Objective :- Intend to build a career with leading co-operate of Hi-Tech environment with

committed & dedicated people, which will help me to explore myself fully

and realize my potential.

Current Status :- B.Tech

Educational Professional Qualification:-

Qualification :- B.TECH (2010-2014) field of specialization is Computer

Science and Engineering from B.P.U.T ODISHA

Semester Mark:- (G.P.A- Max-10.00)

CGPA(Out of 10.00):- 7.14

Academic Qualification:-

12th from C.H.S.E (Odisha) with 51 % in the year 2010

10th from H.S.E (Odisha) with 63.6 % in the year 2008

Project:- ONLINE SHOPPING using .Net

Software Skills:- Programming Languages:- C, C++, PHP

Work Experience:- Data Entry Operator at Parameter Software Pvt Ltd.

Responsibilities at Parameter Software:-

. Sourcing product information from Manufacturer Website.

. Entering product features and specifications.

. Adding images for products.

. Adding product price.

. Writing discount price or offer price.

.Insert customer account number, customer address, vendor address,

purchase order number, bill amount from source documents within time

limit.

. compile, verify accuracy and sort information according to priorities to

prepare source data for computer entry.

. Review data for errors and rectified the errors.

Customer Care Executive at Odisha Renewable Energy Development

Agency Customer Relationship Center :-

Responsibilities at OREDA CRC:-

.Greet customers warmly and ascertain problem or reason for calling.

. Build sustainable relationship of trust through open and interactive

communication.

.Handle complaints, provide appropriate solutions and alternatives within

the time limits and follow up to ensure resolution.

.Use telephones to reach out to customers and verify information.

.Maintain a record for customer complaints arouse through phone, emails

and Whatsapp.

.Raise a ticket against the customer complaint.

.Sending mail to supplier for respective areas complaints.

.Follow up daily the pending cases & take confirmation from respected blocks

Junior Engineers, Executive Engineers, Assistant Directors and BDOs.

.Maintain call tracking for incoming and outgoing calls.

.Maintain mail tracking for emails given by customers and suppliers.

Personal Profile:- Name : BISHAKHA RATH

Father’s Name : Mr. ARDHENDU SHEKHAR RATH

Sex : Female

Nationality : Indian

Language : Odia, Hindi, English

Permanent Address : AT/PO- Khandamouda

Via- Baharagora

Dist- East Singhbhum

State- Jharkhand

Pin- 832101

Present Address : Soubhagya Nagar Phase- II

Plot No- 1538/4748 (Ground Floor)

P.O- Barmunda Colony Dist- Khorda

Bhubaneswar, Odisha

Pin- 751003

Age : 25 years

Date Of Birth : 28/03/1993

Hobbies : Painting, Listening music, Playing games

Strength : Punctuality, Co-operative, Hardworking

Declaration:- I hereby declare that the above mentioned information is correct up

to my knowledge and I bear the responsibility for the correctness of

the above mentioned particulars.

Date:- Signature:-

Place:- Bhubaneswar ( Bishakha Rath)

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