Customer Service Sales Representative

Phone: 786-***-****

E-mail: *****.***********@*****.***

Luisa F. Alvarez

Employment History

Baptist Hospital Miami, FL

Current

Certified Nursing Assistant/Care Provider

Accountable for offering daily health care

Assist physically impaired, elderly and psychologically challenged persons

Facilitating regular hygiene, physical functions and dressings; manage prescribed medications, food supplements and daily foods underwritten courses of physician and nurses

Responsible for administrative duties for the entire team i.e. charting, intakes, transfers, discharges, consults.

Delicias Colombianas Restaurant

Pembroke Pines, FL

2005-2011

Manager

Supervised and coordinated all catering orders

Responsible for day to day operations and staff

Managed all book keeping and cash-flow

Quality control supervision

Victoria’s Secret Miami, FL

Seasonal

Sales Associate

Assist customers with their shopping experience

Maintain store and merchandise in order

Provide exceptional customer service assistance

Westgate Resorts Miami, FL

2007- 2008 Sales Representative

Sold timeshare investments for condominiums all around the globe

Prepared presentations and business proposals for customers

Provided customers with exceptional customer service and problem solving ideas

Teleboro Wireless Co. Miami, FL

2003- 2006 Sales Representative/ Customer Service Agent

Demonstrated skills in outstanding customer service and sales

Succeeded in working in a team

CitiOne Mortgage Miami, FL

2005-2007

Licensed Real Estate Agent

Intercontinental Hotel

Medellin, Colombia

1997-1999

Sales Consultant

Coordinated and kept booking for all group packages.

Achieved outstanding customer service and vacation planning award.

Education

Patient Care Technician Miami, FL

International Training Careers 2009-2010

Certified Nursing Assistant (License # 207950)

Phlebotomy Technician

EKG Technician

Bachelor of Arts in Tourism and Hospitality

Medellin, Colombia

Colegio Mayor de Antioquia 1982-1986

High School Diploma

Medellin, Colombia

Colegio San Jose de Las Vegas 1977-1981

Skills

Proficient in Microsoft Office

Fluent in English and Spanish

Exceptional interpersonal skills

Outstanding customer service training

Organized, neat and great at multitasking in busy environments

Productive and efficient work habits without supervision

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