Web Developer, Customer Service

Professional Summary

Skills

Work History

GURPREET KAUR

** ******** *****, *********, ** M9V 4X3 (H) 647-***-**** **.****************@*****.*** Currently seeking for a full-time job with an opportunity for professional challenges in the field of Software Development and Technical Support, one that requires a knowledge of developing websites or mobile applications for different platforms of the organization.

Programming Languages: Java, C# .NET, Swift and

Xamarin.

Software: Visual Studio, Android Studio, XCode,

NetBeans, Eclipse, SQL Server Management Studio,

MS Office

Operating Systems: Windows, Mac iOS

Database: SQL, MySQL

Web Technology: HTML5, CSS, JavaScript

Ability to design code, unit and assembly tests

Capable of performing performance tuning to improve performance

Understanding of JSON notations and working with

API's.

Problem solving skills and outstanding work ethics. Highly motivated and flexible to work individually or in a team-based environment

Speaks English, Hindi, Punjabi

Customer Service Representative 09/2017 to 04/2018 Hero Certified Burgers – North York, ON

In charge of allocating day by day undertakings to representatives at the store. Worked with a group to successfully deal with the everyday operations of the store Ability to deal with customer effectively and had potential to do business in efficient manner. Politely assisted customers in person and via telephone. Customer Service Representative 09/2017 to 04/2018 Pizza Pizza – Etobicoke, ON

Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Consistently exceeded daily sales targets by leveraging existing clients and selling to new clients. Developed individual sales presentations to promote store products and enhance the customer experience. Cashier 03/2017 to 09/2017

Lowe's – Vaughan, ON

Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. Trained new cashiers on procedures, customer service and sales techniques. Assisted customers in selecting items based on needs. Receiving payments by cash and different banking transactions. Web Developer 07/2015 to 10/2016

Expedien ESolutions – Noida

Maintained and created web pages using primarily HTML, JavaScript, and CSS. Assigning domain and hosting to sites.

Fixed bugs from existing websites and implemented enhancements that significantly improved web functionality and Education

Projects

References

speed.

Created documentation for user information, sitemaps, privacy policies, security, functionality and usability. Trained the new members of the team in internal web functions, including steps on how to independently make minor updates or changes.

Graduate Certificate: Enterprise Software Development Program April 2018 Humber College - Toronto, ON

Graduate Certificate: Mobile Application Development Program December 2017 Northern College - Toronto, ON

Bachelor of Technology: Computer Science and Technology April 2015 Lovely Professional University - India

IOS Application for Blue Link ERP Company

Roles- created an iOS application for Blue Link Company using Xamarin and .NET for the Front-end and SQL Server Management Studio as the Back-end. It is a Notes App for the employees of the company which involves creating Mobile Web Service for storing and fetching data from database with easy to use Interface. Integrated University Management System for State University Tools: ASP. Net, C#, JavaScript

Description: This system handled all the University related activities like maintaining Employee records, Salary Management System, Establishment and GPF and Pension related calculations and generating reports according to particular Criteria, Store and Purchase, Asset & Estate Management etc. Role played: Application Developer

Available upon Request.

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