Office Professional

Ashneet Shokeen

Ph: 818-***-**** E-mail: **************@*****.***

Highly motivated professional with a passion for excellence and helping others. The experience gained through volunteering, event planning and customer satisfaction have directly translated into tangible benefits. Fostering relationships and adding value to professional environments is a key strength.

SKILLS:

Exceptional interpersonal communication Customer-Service Oriented

Consistently meet goals Organized

Efficient multi-tasking/Time management Telephone skills

Systems: Microsoft Office (Word, Excel, PowerPoint, Access, and Photoshop)

EXPERIENCE:

Sales Associate/ Customer Service Representative

Bath & Body Works, Edison, NJ October 2011- January 2012

Maintained positive customer relations by tailoring products to customer needs

Responsible for cash transactions, process online orders, forms, applications and requests

Up to date knowledge of products, marketing programs and promotions

Upheld a neat, orderly appearance of store facilities by cleaning, organizing

Front Desk Receptionist

Dr. Jasbir Kasuri Office, Edison, NJ May 2010 to October 2011

provided patients support services covering call volumes of 30 to 45 patient inquiries per day

assisted PHI to electronic medical records for newly implemented EHR system

monitored and updated patient invoice

maintain admin inventory and medical supplies along with equipment services/repairs

Sales Associate and Customer Service Professional

Best Buy (Retail Electronics Giant Operation), Iselin, NJ August 2009- May 2010

• Provided outstanding customer service, managed cash, processed sales quickly and accurately

• Worked in a team environment to follow procedures to target customer needs

• Resolved complex service issues to guarantee customer satisfaction and retention

Sales Associate/Customer Service Professional

Wal- Mart, North Brunswick, NJ September 2008- November 2008

Delivered excellent customer service that ensured high levels of customer satisfaction

Assisted with merchandising responsibilities, such as stocking, pricing and inventory

• Resolved customer complaints via phone and email

COMMUNITY LEADERSHIP:

• Sikh Gurdwara (Temple): taught Punjabi (reading, writing and speaking)

• Elizabeth Coalition: after school program for underprivileged families

• New Jersey Food Bank: prepared meals and provided information about the organization via phone

• Jersey Cares Sunday Social: social services for veterans

EDUCATIONAL QUALIFICATION

Kean University, Union, NJ Finance (3 years)

North Brunswick Township High School, NJ

Diploma

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