Project Management Developer

607-***-**** **** Slaterville Road, Ithaca, NY ***50 ********@**.***

MARY E. P. KNAPP

PROFESSIONAL SUMMARY

An Information Technology professional with over twenty years of experience focusing on analysis, development, testing and deployment of enterprise systems. A proven leader with the ability to balance technical innovation with community involvement guided by a commitment to diversity and inclusion. CORE COMPETENCIES

• Leadership

• Business and Data Analysis

• Software Development Project Management

• Business Process Improvement

• Higher Education and Enterprise Resource Management Systems

• Quality Assurance and User Acceptance Testing

• Database Development

• Custom Software Development

• Customizable Off the Shelf (COTS) and Cloud-Based Software

• System Interfaces and API Configuration

EXPERIENCE AND MAJOR ACCOMPLISHMENTS

I have performed over 70 software installations and over 5 academic workflows for a broad spectrum of very satisfied clients. The skills and talents I employed include:

• Relationship Building • Requirements Creation

• Project Management • Software Development

• Business Process Analysis

EMPLOYMENT HISTORY

2012 – present Ithaca College Ithaca, NY

Senior Enterprise Application Developer, Enterprise Application Developer

• Developed data integration triggers/scripts to implement Banner 9 SSO with AD.

• Updated Banner distributed security user accounts to utilize SSO in Banner 9.

• Performed analysis for the efforts to move from Banner 8 to Banner 9 for custom Admin forms, Self Service forms, and jobs.

• Transform Banner 8 custom Admin Oracle Forms to be used in Banner 9 Admin using APEX.

• Create pl/sql jobs to run from Banner 9 (and Banner 8).

• Design and build online forms and correlating review workflow, automating data updates whenever possible.

• Execute all aspects of software development process: business process analysis, requirements gathering, review progress with stakeholders, form building, workflow development, email creation, form access control, testing and automatic data updates. 607-***-**** 2278 Slaterville Road, Ithaca, NY 14850 ********@**.*** MARY E. P. KNAPP

2007 – 2012 Ithaca College Ithaca, NY

Programmer / Analyst

• Developed, maintained, tested, implemented, and documented newly developed system applications in support of various offices across campus that are interfacing with the Banner system including the Advance Web, Parnassus, Sakai and Blackboard applications.

• Provided project management in the realm of coordinating and planning tasks, resources, and schedule as is needed for the various software applications and interfaces.

• Coordinated activities associated with the design, implementation and maintenance of the Ellucian Banner Student Information System in support of various offices across campus. 2004 - 2007 Ithaca College Ithaca, NY

Information Systems Specialist

• Provided project management in the realm of coordinating and planning tasks, resources, and schedule as is needed for the Student Information System. This also included the coordination and supervision of personnel.

• Coordinated activities associated with the design, implementation and maintenance of the Ellucian Banner Student Information System in support of the Bursar’s Office.

• Participated in developing business rules, functional and detailed systems specifications, data requirements and process workflows.

1995 - 2004 RP Solutions, Inc. Ithaca, NY

Customer Service Representative

• Implemented ATM Deposit Balancing proprietary software leveraging imaging technologies.

• Assisted in product and project management.

• Developed Quality Assurance Testing for various proprietary applications.

• Provided oversight to new system integrators.

• Trained new employees on problem solving and proprietary software. 1990 – 1994 Compusist, Inc. Ithaca, NY

Systems Integrator / Support Representative

• Worked with customers to define their system requirements.

• Configured and tested software to fulfill customer requirements.

• Installed and configured software and trained users at customer site.

• Provided telephone and on-line support.

EDUCATION

Ithaca College Ithaca, NY

Bachelor of Arts in Mathematics with Music Minor

607-***-**** 2278 Slaterville Road, Ithaca, NY 14850 ********@**.*** MARY E. P. KNAPP

TECHNICAL SKILLS SUMMARY

• Enterprise Systems: Banner, Nolij Web, Advance Web, DegreeWorks

• Languages: Pl/SQL, mod-Sql, PHP, HTML, CSS, DOM, XML, XPATH, jquery, javascript

• Online Form Builders: Orbeon, Apex, Oracle Forms

• Reporting Tools: Oracle Discoverer Plus, Oracle Reports, Oracle Portal, SQR

• Databases: Oracle

• Development Suites: Toad, SQL Developer

• Other: NolijWeb CMS, SnapLogic Integration, Appworx Scheduler, FormFusion LEADERSHIP

• 2016: Campus Diversity and Inclusion Working Group – created gap analysis and recommendation to use the HEED survey as a framework for on campus efforts

• 2015-2016: IT Developer Career Ladder group – created Developer Ladder based on the SFIA skills and attributes knowledge base

• 2012-2014: Staff Council Chair

• 2011-2012: Staff Appreciation/Recognition Subcommittee Chair

• 2008-2010, 2011-2012: Staff Council Representative CERTIFICATES AND AWARDS

• 2018: Change Leadership eCornell Certification

• 2007: Ithaca College Community Award for participating in the Banner Student Information System implementation

• 2006: Ithaca College Community Award for participating in the Bursar’s Charity Auction

• MS 803 Administering MS Win NT 4.0 and MS 687 Supporting Win NT 4.0 core Technologies

• BAI Transaction processing

• Seven Habits for Highly Effective People

• Managing Multiple Projects, Objectives & Deadlines COMMUNITY INVOLVEMENT

• 2016-2017: IT Diversity & Inclusion Work Group

• 2016-2017: Shared Governance Task Force

• 2016-2017: Campus Diversity & Inclusion Collaboration Group

• 2011-2016: JJ Scholarship Committee

• 2015: IT Service Catalog Group

• 2015: IT Mission/Vision Group

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