Technical Support Active Directory

JOSHUA LEE CLEMENT

*** **** ****** ***** *******, AZ 85233 602-***-**** **************@*****.***

OBJECTIVE

To utilize my existing technological and interpersonal skills and apply them within an organization to support the health and collaborate with my colleges.

SKILLS & ABILITIES

Computer Hardware/Software,Citrix, VPN technology, Cisco Implementation, Coaching, Server Installation/maintenance, VOIP, Networking and Infrastructure, Call Handling, Data Analysis, Relational Database Management, Ubuntu/Linux, Programming, SQL languages

EXPERIENCE

Service Desk Analyst, Techmahindra (Aetna Contract) 02/2018 – Present

Phoenix, AZ

–Supporting Aetna Employees for their technology needs. Various Virtual environments in Citrix (VM), VPN, Server Support and other applications are supported.

DBA/Application Support, Food for the Hungry 09/2013 – 09/2017

Phoenix, AZ

–My primary job responsibilities include: Providing technical support for multiple database instances on the SQL Server, Server Backups/Restores/Refreshing Dev Environments, data governance, optimization of database objects, auditing data warehouse

Helpdesk Analyst, Food for the Hungry 07/2010 – 09/2013

Phoenix, AZ

–Manage Helpdesk tickets for quick response to users' requests for help, diagnose problem, and provide resolution to staff worldwide using email, phone, remote access software or in-person when available (25% international travel).

User Support, Berendsen Fluid Power 03/2009 – 05/2010

Tulsa, OK

–Responded to tickets from the helpdesk for users with any problems with their systems. This incorporates desktop/laptop issues or updates, connectivity problems with the server or wireless access points, Anti-virus, etc...

Tier 2 Technical Support, AT&T (U-Verse) 09/2007 – 10/2008

Tulsa, OK

Responded to Customer requests through phone, email, chat support. Also, assisting the training department with new agents through floor-walking and peer mentoring to help agents improve their quality.

REFERENCES

Brenda Long

Director of Information Techonology, Food for the Hungry

Email: *****@**.*** Phone: 480-***-****

Jody Patterson

Cooperate Development & Traning, UFCU

Email: *******@*****.*** Phone: 512-***-****

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