Application Consultant/ IT Support

JOLIVER VALENZUELA ESTAMPADOR

** ***** ****** ****, #**-02 Bartley Ridge, Singapore 368055

+65 8305 2913 *****************@*****.***

Honor student of AMA Computer College’s Bachelor of Science in Information Technology – graduated as cum laude

Strong knowledge of object-oriented programming and familiar with application development tools using Java and C#.

Experienced in IT Support, QA testing and scripting.

Excellent communication skills and experienced in handling clients from North America, Europe, Australia and Asia.

Skills Summary:

Support and Testing Tools:

Salesforce, Confluence, JIRA, TestRail, LMG Bug Tracker, Hyper-V Terminal, Oracle VM VirtualBox, WebEx, CPanel, Join.Me, RackSpace, Cormant Client, CSWeb and Workflow, CSHandheld, CSWebAPI, MSOffice, Team Viewer, WordPress,

Microsoft Server 2008/2012, IIS 7 and 8, Windows Server 2008/2012, UAT

Programming Skills:

C#, Java, JSP and Servlet, EJB, JDBC, JSTL, Java Design Patterns, Junit

Others: SQL, HTML, CSS, JavaScript, PHP, Adobe Flash, XML, JSON, AJAX, jQuery

Programming Tools:

Netbeans, Visual Studio 2010, Eclipse, SQL Studio 2012, IntlliJ, Oracle SQL Developer, GitHub

Personal Skills:

Fluent in English, Multi-tasking, Planner and Strategist, Creative thinker, decision making skills, Excellent problem solving skills

Experience:

Cormant Inc

Application Consultant – March 2014 – March 2018

Responsible for providing support and establishing a higher touch in all technical and operational support aspects of Cormant relationship with its customers.

Duties:

Support and administer the hosted platform of Cormant Inc. in North America, Europe and Asia (install the solutions’ upgrades/updates/patches/releases as necessary)

Representing the team for software demos and conference meetings.

Developing knowledge-based (KBS) documentation and user procedures.

Helping the team in handling large projects, paid services and implementations.

Examining software bugs reported by the customer and providing them effective work around. Verified bugs are raised to the development team.

Doing QA activities such as manual testing, smoke testing and verifying bug fixes.

Doing on-call duties during weekends and holidays.

Supporting clients via inbound/outbound calls, instant messaging, email and WebEx.

Providing assistance when client encounters issues in CSWebAPI, application server and SQL server

Providing C# and SQL scripts to the customers when needed.

Identifying issues by reading the logs, checking the backend and using monitoring tools (e.g. Event Viewer and SQL Replication Monitor).

Participating on weekly team meeting and providing a Daily Status Report

Accomplishment:

Resolved 40-45% of support team’s tickets in 2 years.

Handled majority of support tickets in 2 years and three months.

Received positive feedback and commendations from our clients like US Senate, AIG, Barclays, etc.

Entrusted on handling paid services and participated on important meetings with Project Managers, Developers and CEO.

Mentored new teammates and provided task-level leadership, guidance and direction.

Became a part time QA.

Other Experience:

Website Developer (Part Time)

Kanata Visa Immigration Inc

2012

Sutherland Global Services

Customer/Technical Support

https://www.sutherlandglobal.com/

2013 – 2014

Personal Data:

Date of Birth: April 21, 1992

Age: 26

Gender: Male

Status: Single

Nationality: Filipino

Education

AMA Computer College

Cumlaude

San Fernando City, Pampanga

Bachelor of Science in Information Technology

Character Reference

Ms Ricca Liguidliguid

+63-917-***-**** *******@*******.***

Senior Support Consultant - Cormant Inc

Mr Michael Boado

+63-947-***-**** ******@*******.***

Senior Technical Consultant - Cormant Inc

Ms Catherine Goodison

+1-805-***-**** *******@*******.***

CFO – Cormant Inc

Contact this candidate