Manager Project
Resume:
MATTHEW S. GLENN
*** **** ******* ******, *******, AZ 85297 / 480-***-**** / ****.********@*****.*** Top performing IT Project Manager with a proven track record of success in managing technical projects for a variety of clients and customers. Strongly skilled maximizing resources without minimizing quality. A solid communicator able to cultivate meaningful relationships with key internal and external stakeholders. Solid leader who can motivate individuals and teams to achieve established goals and objectives. CORE COMPETENCIES
§ Quality Assurance
§ Project Management
§ Key Performance Metrics
§ Key Account Management
§ Strategic Planning/Analysis
§ Interpersonal Communications
§ Team Leadership
§ Training/Mentoring
§ Continuous Improvement
PROFESSIONAL EXPERIENCE
VERIZON WIRELESS, TEMPE, AZ 11/2017 - PRESENT
Project Manager
§ Manage large-scale engineering projects through collaboration of internal and external teams to consistently meet milestones and integration dates.
§ Coordinate and lead project meetings for task status updates and maintaining adherence to established project objectives; draft documentation highlighting lessons learned after project completion.
§ Developed expertise in telecommunications industry standards, functions, and platforms including, but not limited to, Ethernet backhaul, Microwave, Transport equipment, cellular hardware, integration and connectivity.
CDW, CHICAGO, IL 3/2011 – 11/2017
Partner Engagement Supervisor, 10/2016 – 11/2017
§ Liaised between Services and Sales departments, clients, and business partners to ensure quality of service delivery by maintaining application of best practices.
§ Participated in Statement of Work (SOW) review processes to ensure compliance with company guidelines, and approved SOWs for key projects.
§ Resolved escalated customer, sales, and partner issues to mutual satisfaction.
§ Analyzed sales pipelines, approved financial documents, and ensured revenue was processed in a timely and accurate manner.
§ Supported the Service Operations team in achievement of its business goals.
§ Provided full Engagement Management practices and methodologies for key customers and business partners.
Associate Project Manager/Partner Project Coordinator, 3/2011 – 10/2016
§ Facilitated project kick-off meetings and established a vision and outline for success, and conducted regular meetings to review goals, activities, risks, and milestones.
§ Ensured projects were set up for appropriate invoicing and resource tracking.
§ Drafted and distributed project documentation including, but not limited to, resource forecasting reports, timelines, Changepoint, and closure reports.
§ Reviewed SOWs and created change orders when situations warranted. MATTHEW S. GLENN Resume Page 2
GOODMAN NETWORKS, SCHAUMBURG, IL 3/2008 – 3/2011
Project Controls Analyst
§ Managed key projects valued $1M+.
§ Tracked project status and deliverables for management, clients, and key stakeholders; modified schedules and/or plans as required.
§ Assisted in purchase and procurement of materials and equipment, and ensured alignment with budgets and delivery schedules.
§ Held oversight of project safety records, files, reports, and other required documentation.
§ Developed knowledge of an array of wireless technologies and applications.
§ Engaged with the project team and Controls department, and drafted updates in required internal/external databases.
§ Facilitated meetings, presentations, conference calls, and training sessions. Selected previous roles include Field Project Manager at Sprint (Elmhurst, IL); Project Controls Engineer at Bechtel
(Schaumburg, IL); Project Manager at A.R.C. (Barrington, IL); and Operations/Marketing Manager at Klover Incorporated (Cary, IL) Information on these roles provided per request. EDUCATION
Business Administration, Colorado Technical University Online Additional coursework at Southern Illinois University, Carbondale, IL TECHNICAL SKILLS
PMI principles and standards, PMBOK Techniques, IT Training, Risk Management, Cisco equipment installation, Whiteboard installations, POS installs, network conversion experience, Cellular Telephony Principles, Cellular Switching Systems, Cellsite equipment, CDMA, TDMA and iDEN equipment and technologies, Fiber cabling and routing, Cellsite Design Drawings, E911 processes & procedures, Motorola HLR and VLR functions, Voicemail systems including Octel & Comverse voicemail systems, NOC interaction, alarm monitoring, T1 cabling and ordering, wireless cellular equipment, data services, and related equipment Software: MS Office Suite, Office 365, AS400, ChangePoint, Database trouble ticket systems; including Remedy, RF signaling cell site technology and switch interface systems, NEO, TBS, SQL, .net, Carrier Service Gateway, Siterra, FACTS, PeopleSoft, AccessOrdering.
Monitoring tools: Lotus Notes, GroupWise, Microsoft Outlook, Siebel Systems, Remedy, HP Service Desk, Infradesk, Track-IT, RFISS, Celltrack
Mapping Programs: Streets & Trips, MapInfo, Street Atlas, Google Maps/Earth, MapSource
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