Customer Service Representative
Resume:
MYRNA BIGGS
NORTH HIGHLANDS, CA
Summary:
I have very strong communication and written skills. I have maintained my customer service skills over many years in Customer Service Representative and Call Center positions.
Skills:
Friendly supportive customer service
Excellent Attendance
Ability to clearly articulate explanations to customer concerns
Independent and team oriented individual
Skilled at dealing with different types of customers
Ability to represent companies worked for in a professional manner
Professional Experience
DXC Technology, Roseville, CA 12/17 – Present
Customer Service Representative
Direct contact point for customers and onsite field personnel, respond to customer issues, Respond to service, product, and customer-relations questions on timesheet status.Begin to proactively assist customers to avoid or reduce problem occurrence.
Eleanor’s Moving Service, North Highlands, CA 1/15 – 12/17
Customer Service Representative
Answering Inbound call for quotes, responsible for 25 to 30 calls, filing, using word, data entry, e-mails, travel
Arrangements
In Home Support, North Highlands, 12/15 – 2/17
Assist with medication, travel, companion, live-in
Maximus Inc, Folsom, CA 09/15 -11/15
Customer Service Representative
Enrolling in MAHealthcare, answering questions regarding persons healthcare, finding physicians for persons, changing address
Pick and Pull Call Center Rancho Cordova, CA 11/14 – 09/15
Inbound Call Agent
Answering Inbound call for quotes, buying cars, negotiating prices, dealing with a diverse range of customers.
Act Today, North Highlands, CA 08/2012 – 10/2012
Inbound Call Agent
Supported U-verse Blue, Internet, wireless phone service. This included resolving issues and replacing them as required. Supported International Data connectivity. I was responsible for dealing with a volume of 60-75 calls/day and dealt with a diverse range of customers.
Shari’s Berries, Rocklin, CA (Seasonal) 10/2011 – 01/2012
Inbound Call Center Rep
Answering Inbound calls,Ordertaking,Tracking Orders for customers thru UPS and FedEx, Data Entry,
Problem Solving and Scanning Documents, E-mails.
Teledirect Call Centers, Sacramento, CA 10/2007 – 01/2011
Level D Customer Service Representative
Inbound Calls for PBS Stations and Others throughout the United States, Assiting With Online Help,
Data Entry, answering between 70 – 90 emails, purple communications, E-mails.
Education
American River College: Certification for Computer Tech (Present)
Silver Creek High School: General Education
References:
Chris Evans, CEO Teledirect Call Centers, Sacramento, CA 800-***-****
Diane Eastman, Supervisor, Teledirect Call Centers, Sacramento, CA 916-***-****
Eleanor Marshall, Supervisor, Private Employer, North Highlands, CA 916-***-****
Contact this candidate